Summary
Overview
Work History
Education
Skills
Languages
Timeline
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PRUDHVI MADALA

Acacia Ridge

Summary

Dynamic store manager with a proven track record at Domino's Pizza, excelling in customer service and problem-solving. Enhanced customer satisfaction through effective staff training and conflict resolution, fostering loyalty and repeat business. Skilled in multitasking and organization, I consistently maximized sales while maintaining a positive work environment.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

5
5
years of professional experience

Work History

STORE MANAGER

DOMINOS PIZZA
11.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.

Customer Service Representative

7-eleven
09.2020 - 10.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Promptly responded to inquiries and requests from prospective customers.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Implemented and developed customer service training processes.

Education

Project Management

Griffith University
QLD
09-2022

Bachelor of Engineering - Mechanical Engineering

JNTUK
INDIA
05-2016

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Customer service management
  • Friendly and positive

Languages

English
Full Professional
Telugu
Full Professional

Timeline

STORE MANAGER

DOMINOS PIZZA
11.2022 - Current

Customer Service Representative

7-eleven
09.2020 - 10.2022

Project Management

Griffith University

Bachelor of Engineering - Mechanical Engineering

JNTUK
PRUDHVI MADALA