Prudhvi Raj Hinge
Melbourne
Summary
I am a Executive Assistant with 7 years of experience in operations, administration, customer service, business development and data management in a fast-paced retail environment. I have expertise in delivering exceptional customer service, providing training and development of team members, and stakeholder engagement. As an Operations Support Officer at CQV team, Department of Justice and Community Safety, I provided excellent customer service to returned overseas travellers and assisted them with transportation, general enquiries and provided administrative support to the team members and managers. Proficient in using various IT software tools including MS Office, Mars to update and maintain records. I hold a master’s degree in Management Engineering from Central Queensland university, Melbourne.
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Experienced with managing executive schedules, travel arrangements, and meeting coordination. Utilizes strong interpersonal skills to facilitate communication and collaboration among team members. Knowledge of office management software and administrative protocols.
Driven and resourceful administrative professional with 4+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
11
11
years of professional experience
Work History
Executive Assistant
Department of Justice and Community Safety
06.2022 - Current
- Providing a range of effective support to the executive directors managing their calendar and email management.
- Coordinating with internal and external stakeholders on arranging meetings and venues.
- Onboarding and offboarding the staff members through GIPS.
- Identifying and responding to stakeholder's underlying needs.
- Editing written communications to ensure they contain the information necessary to achieve their purpose.
- Ensuring appropriate style and formats are used.
- Preparing complex briefs, letters, emails, and reports using clear, concise, and grammatically correct language.
- Key Responsibilities:
- Coordinated high-level meetings and prepared comprehensive agendas for executive leadership.
- Managed complex calendars, ensuring optimal time management and resource allocation for senior executives.
- Developed efficient document management systems to streamline retrieval and enhance organizational efficiency.
- Oversaw travel arrangements, optimizing itineraries and minimizing costs for executive team members.
- Led cross-departmental communication initiatives to improve collaboration and information flow.
- Spearheaded process improvements in administrative operations, resulting in increased efficiency and accuracy.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Facilitated training and onboarding for incoming office staff.
- Enhanced executive productivity by managing email correspondence and prioritizing critical issues.
Project Officer
Department of Families, Fairness and Housing
01.2022 - 06.2022
- Coordinating project meetings and liaising with stakeholders.
- Providing a broad range of administrative and general support to project team members.
- Linking people with other areas (as appropriate).
- Identifying and responding to stakeholder's underlying needs.
- Editing written communications to ensure they contain the information necessary to achieve their purpose.
- Ensuring appropriate style and formats are used.
- Preparing complex briefs, letters, emails and reports using clear, concise and grammatically correct language.
- Key Responsibilities:
Operations Coordinator
CQV – Melbourne Airport, Australia
12.2021 - 01.2022
- Working collaboratively with key stakeholders to support the operations of the hotel including bag checking, luggage and delivery services and a range of ad hoc tasks at the discretion of the Site Services.
- Providing administrative and operational support in line with a range of policies and procedures to ensure the safety of all residents and team members, ensuring all standard operating procedures and infection control processes are followed, including appropriate social distancing, hand sanitising, and use of Personal Protective Equipment.
- Supervising maintenance of order in public areas including queuing and social distancing during peak passenger entry and departure and conducting searches on deliveries, identify hazards and checking of goods removed from sites.
- Identifying and resolving operational service delivery problems consistent with policies and procedures, and escalating risks and issues to the Operations Coordinator and Assistant Manager, Site Services accordingly.
- Ensuring the high-quality record keeping of quarantine resident records in line with policy requirements and time frames.
- Supporting the resolution of incidents and entering detailed and accurate incident reports within timeframes required and maintaining accurate and comprehensive records in relation to operations and incidents.
- Key Responsibilities:
Store Manager
Caltex Starmart – Melbourne, Australia
07.2014 - 12.2020
- Supervising merchandising, stock management and loss prevention in the store.
- Providing exceptional customer service by processing at least 300+ transactions per day and supervising the fuel authorisations.
- Training and developing the new staff in sales, service and safety procedures and ensuring store operations are carried out in compliance with standard operational procedures.
- Handling banking procedures by exhibiting high level of accuracy and confidentiality and ensuring error free transactions.
- Collaborating with Business manager and supporting business development activities such as reviewing weekly sales and identifying key potential sales areas.
- Managing customer complaints (telephone, email and face to face) and ensuring every complaint is solved by properly acknowledging the problem and offering the best possible solution.
- Ordering weekly stock including confectionery, drinks, tobacco in Starbos retail software and maximising profitability and sales through proper merchandising.
- Ensuring the work health and safety of store associates and customers by providing high attention to detail and multitasking capabilities.
- Managing employee rosters and leave and attendance policy.
- Key Responsibilities:
Education
Master of Management Engineering -
Central Queensland University
01.2016
Skills
- Operations support: Extensive experience in coordinating operations including monitoring compliance to policies and procedures and ensuring all standards for mandatory quarantine are met, coordinating the high-quality delivery of all services including luggage, delivery services, data collection and other related logistical services, identifying and resolving operational service delivery problems and escalating risks
- Stakeholder engagement: Experienced in liaising with various stakeholders Identifying and responding to stakeholder's underlying needs, preparing complex briefs, letters, emails and reports using clear, concise and grammatically correct language
- Administration: Extensive experience supporting teams and Managers to process retail sales, as well store management including coordinating store promotions, handling financial transactions, reconciling the budget after day end, maintaining HR databases, preparing documentation and reports
- Data Management: Skilled in recording, updating, and maintaining accurate and comprehensive records in relation to operations and incidents using various IT and MS Office tools Experienced in problem-solving, analytical thinking, financial reporting, and auditing
- Business Development: Experienced in business development activities such as reviewing sales and identifying key potential sales areas and making decisions in compliance with the standard operating policies and procedures
- Executive support
- Administrative support
- Document preparation
- Proofreading
- Project planning
- Business administration
- Executive schedule management
Key Highlights
Promotions: Managed to secure a position under top 10 ranked stores in Victoria through effective promotion of new products and key sales. Achieved a minimum of 93% success rate in all Caltex store audits.
Timeline
Executive Assistant
Department of Justice and Community Safety
06.2022 - Current
Project Officer
Department of Families, Fairness and Housing
01.2022 - 06.2022
Operations Coordinator
CQV – Melbourne Airport, Australia
12.2021 - 01.2022
Store Manager
Caltex Starmart – Melbourne, Australia
07.2014 - 12.2020
Master of Management Engineering -
Central Queensland University
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