Summary
Overview
Work History
Skills
Volunteer Roles
Certification
Reference
Timeline
Generic

Prue Hansen

Bunyip,vic

Summary

Experienced Rides Supervisor at Gumbuya World, with expertise in safety inspections and staff training. Improved guest relations and operational efficiency through strategic schedule management. Created training programs that enhanced team performance and ensured guest safety and satisfaction. Demonstrated leadership in performance monitoring, delegation, and motivation, showcasing a strong work ethic and adaptability.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Rides Supervisor

Gumbuya World
Tynong , VIC
10.2023 - Current
  • Supervised ride operations, ensuring proper staffing, scheduling, and safety inspections.
  • Conducted daily safety checks on all rides before public opening.
  • Trained new operators on procedures and safety protocols to enhance operational efficiency.
  • Operated control panels while monitoring performance during ride operation.
  • Resolved guest concerns in collaboration with Duty Managers to address issues effectively.
  • Developed work schedules aligned with budgets, prioritizing essential tasks for coverage.
  • Interviewed candidates for Rides department to strengthen team effectiveness.

Florist

Self Employed
Bunyip, VIC
01.2018 - 10.2023
  • Ensured availability of all necessary floral items by ordering from wholesalers.
  • Managed customer orders, requests, and complaints to enhance service satisfaction.
  • Processed sales transactions efficiently via cash register and telephone.
  • Monitored competitors' pricing strategies to maintain market competitiveness.
  • Assisted in loading floral arrangements onto delivery vehicles for timely deliveries.
  • Maintained artistic portfolios showcasing styles, interests, and capabilities.

Gardener

Lachlan Hansen Gardening
Bunyip, VIC
11.2019 - 10.2023
  • Managed lawn maintenance using power equipment to ensure pristine conditions.
  • Ensured safe and efficient execution of garden maintenance duties.
  • Maintained grounds of private properties, prioritizing care for trees, shrubs, flowers, and turf.
  • Removed overgrowth and debris from pathways to enhance safety standards.

Ride Operator

Gumbuya World
Tynong, Vic
08.2019 - 09.2021
  • Monitored audio and visual equipment while operating control panels for ride systems.
  • Enforced ride and park policies, ensuring guest safety at all times.
  • Verified height requirements for attractions before allowing guests to board.
  • Promptly reported mechanical or operational issues to maintenance staff for immediate attention.
  • Collaborated with teams to promote seamless operation of attractions.
  • Communicated with other departments regarding performance issues to facilitate improvements.
  • Provided exceptional customer service to guests in a welcoming manner.

Skills

  • Ride operation supervision
  • Safety inspections
  • Staff training
  • Guest relations
  • Operational procedures
  • Schedule management
  • Problem solving
  • Employee interviews
  • Behavior management
  • Team Training
  • Emergency procedures

Volunteer Roles

  • Volunteer Coordinator for Bunyip Jnr Football club - 2023 to current
  • Committee member for Bunyip Jnr Football Club - 2023 to current
  • U9's Netball Coach for Nar Nar Goon Netball Club in 2024
  • Senior Netball Coach for Nar Nar Goon Netball Club in 2024

Certification

  • Current working with children's check (employee)
  • Current advanced first aid and CPR certificate
  • Working at heights certificate
  • Warden training

Reference

  • Darcie Hower, Rides Manager, Gumbuya World, 0487 650 065
  • Edwin, Duty Manager, Gumbuya World, 0413 461 489
  • Rhiannon Clark - President, Bunyip Jnr Football Club - 0413 246 826

Timeline

Rides Supervisor

Gumbuya World
10.2023 - Current

Gardener

Lachlan Hansen Gardening
11.2019 - 10.2023

Ride Operator

Gumbuya World
08.2019 - 09.2021

Florist

Self Employed
01.2018 - 10.2023

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Prue Hansen