Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Prue Hill

Campbelltown,NSW
Prue Hill

Summary

Dynamic customer service professional with a proven track record at Pharmacy Focus, excelling in high-pressure environments. Skilled in active listening and inventory management, I consistently exceed sales targets while fostering customer loyalty. Recognized for my ability to train new hires and enhance team collaboration, I ensure exceptional service and satisfaction.

Overview

2
years of professional experience
1
Certification

Work History

Pharmacy Focus

Customer Service Representative
12.2023 - 03.2024

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Pharmacy Focus

Delivery Driver
02.2022 - 03.2024

Job overview

  • Contributed to team effort by supporting other drivers when needed, covering additional shifts or assisting with route planning tasks.
  • Safeguarded patient privacy and confidentiality by securely disposing of delivery documentation after completion.
  • Assisted in inventory management, ensuring proper stock levels for frequently requested medications.
  • Enhanced pharmacy efficiency by organizing and prioritizing daily delivery routes based on urgency and location.
  • Expanded the reach of pharmacy services by promoting awareness of available home delivery options among clientele within the community.
  • Contributed to a positive customer experience with friendly interactions, empathetic listening, and prompt resolution of any issues encountered during the delivery process.
  • Ensured medication accuracy through meticulous verification of prescriptions against delivered items.
  • Increased customer trust by maintaining strict confidentiality regarding patient information and prescription details.
  • Boosted pharmacy reputation through professional appearance and demeanor during all deliveries and interactions with clients.
  • Maintained the integrity of sensitive medications with proper temperature control during transportation.

Gunlake Concrete

Truck Driver
05.2023 - 12.2023

Job overview

  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Assisted in pouring concrete at job sites, facilitating smooth workflow between truck drivers and construction crews.
  • Performed thorough pre-and post-trip inspections of the vehicle, ensuring proper maintenance and reducing breakdowns.
  • Conducted regular safety checks of the truck''s mechanical systems, preventing potential hazards related to equipment malfunctions.
  • Completed accurate documentation of delivery tickets, client signatures, and mileage logs for record-keeping purposes.
  • Operated necessary controls on the truck for proper discharge of concrete materials according to site specifications.
  • Displayed strong work ethic and dedication to job responsibilities, contributing to a positive team atmosphere and overall company success.
  • Collaborated with dispatchers and other team members for optimal route planning, minimizing delays and improving customer satisfaction.
  • Maintained clean and organized workspaces inside the truck cab and on the job site, promoting a professional appearance.

Education

Ingleburn High School
Ingleburn, NSW

07.2017

Skills

  • Friendly and professional customer interaction
  • Building customer loyalty
  • Meeting and exceeding sales targets
  • Active listening
  • Team collaboration
  • Explaining product benefits clearly
  • Inventory management
  • Time management
  • Handling cash, credit, and mobile payments
  • Processing returns and exchanges
  • Barcode scanners and label printers
  • Punctual and reliable
  • Works well under pressure
  • Fast learner
  • Attention to detail
  • Creating appealing displays
  • Understanding brand image

Certification

CPR and First Aid

Timeline

Customer Service Representative

Pharmacy Focus
12.2023 - 03.2024

Truck Driver

Gunlake Concrete
05.2023 - 12.2023

Delivery Driver

Pharmacy Focus
02.2022 - 03.2024

Ingleburn High School

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Prue Hill