Summary
Work History
Education
Skills
Timeline
Generic

Prue Newby

Malvern,VIC

Summary

Dynamic professional with experience in, business development, aviation, management, sales and the service industry. I have a proven career record of achievements and demonstrating consistent performance through effective communication, interpersonal and negotiation skills, articulate, positive attitude, accountability and problem-solving skills. Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.

Work History

SALES CONSULTANT

SIMONDS HOMES
Melbourne, VIC
  • Understanding and assisting client's necessities whilst providing suitable solutions
  • Managing high volume Display Centre and visitors, following up leads and achieving sales targets
  • Developing and maintaining a network of industry partners such as land developers and financiers.
  • Analysed customer needs and identified solutions to meet their requirements.
  • Provided detailed product information to customers, including features, prices, and availability.
  • Listened to customers to understand needs and refer to optimal services.
  • Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
  • Greeted incoming customers and provided expert sales and service to drive revenue.

CABIN CREW/ CABIN MANAGER

JETSTAR
Melbourne, VIC
  • All aspects of Cabin Crew duties including- Pre- flight briefings, all safety requirements, responsible for assisting passengers with special needs and requests, working in a team environment, providing service and first aid if required and the ability to work under pressure and be time orientated.
  • Served as liaison between ground staff and pilots during takeoffs and landings.
  • Resolved conflicts between passengers or between passengers and crew members in a professional manner.
  • Monitored stock levels of food, beverages, blankets, pillows, magazines, newspapers, ensuring adequate supplies for each flight.
  • Created detailed reports on daily activities such as duty hours flown by crew members.
  • Participated in training sessions conducted by airlines regarding new regulations or changes in policies.
  • Ensured safety and security of passengers and crew on board the aircraft.
  • Managed onboard medical emergencies according to company protocols.
  • Supervised a team of flight attendants and ensured their compliance with established policies and procedures.
  • Conducted pre-flight briefings for all crew members, covering emergency procedures, passenger services, and cabin safety regulations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

OWNER/FOUNDER

DEFPROPERTY SOLUTIONS
Australia Wide
  • I established www.defproperty.com.au for military members, spouses and family members to assist with researching property investments
  • I was responsible for all facets of the business including: full authority of the management of day to day business operations and accounting, maintaining staff members, ongoing rapport with clients, maintaining and updating website, advertising and marketing enterprises.
  • Maintained relationships with existing clients by providing superior customer service.
  • Led startup and creation of operational procedures and workflow planning.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Oversaw budgeting and financial management.

FUNERAL CONSULTANT/ARRANGER

HERITAGE PARK FUNERALS
Melbourne, Regional Victoria
  • Assisting with funeral preparation for services and liaise with family to understand their wishes
  • Help with practical and legal requirements while assisting at the funeral service
  • Placement of notices in the newspaper and organising floral arrangements, venue, correspondence, invoicing and all personal necessities.
  • Compiled information from family members to create meaningful eulogies.
  • Performed administrative duties such as filing paperwork, answering phones, scheduling appointments and responding to emails from customers.
  • Managed inventory of supplies used in arranging funerals such as candles, prayer cards.
  • Assisted with the selection of caskets, urns, burial vaults, flowers, clothing and other items needed for a service or memorial.
  • Provided guidance to families on available options for burials, cremations and memorial services.
  • Scheduled funeral services, coordinated burials and arranged cremations.
  • Offered counseling and comfort to bereaved family members and friends.
  • Completed legal documentation and signed death certificates.
  • Participated in community activities for funeral home promotions and other purposes.

CABIN CREW/CABIN MANAGER/RECRUITMENT/TRAINING

VIRGIN BLUE/AUSTRALIA AIRLINES
Brisbane, Melbourne
  • Preformed all aspects of Cabin Crew obligations including: Pre- flight briefings, all safety requirements, responsible for assisting passengers with special needs and requests, working in a team environment, providing first class experience exceeding customer service expectations, providing first aid if required, ability to work under pressure.
  • Supervised a team of flight attendants and ensured their compliance with established policies and procedures.
  • Conducted pre-flight briefings for all crew members, covering emergency procedures, passenger services, and cabin safety regulations.
  • Monitored stock levels of food, beverages, blankets, pillows, magazines, newspapers, ensuring adequate supplies for each flight.
  • Maintained records of passenger feedback, incidents, accidents, and delays throughout each flight.
  • Coordinated with other departments to ensure smooth operations during flights.
  • Responded promptly to any customer complaints or requests during flights.
  • Monitored the performance of flight attendants in order to ensure that they were meeting the highest standards of customer service.
  • Resolved conflicts between passengers or between passengers and crew members in a professional manner.
  • Maintained an inventory of first aid kits on board the aircraft at all times.
  • Delegated work to staff, setting priorities and goals.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

MANAGER/PART OWNER

B407 BAR
Melbourne
  • All facets of managing a bar/nightclub: Recruit, hire, train and evaluate staff members, set an example to other employees regarding punctuality, attendance, attitude and hygiene, monitor schedules and verify quality of work and service provided, inventory, cash management, marketing and maintaining a small business, satisfy patrons requirements by ensuring that service is of a high standard whilst complying to the liquor license standardizations.
  • Conducted regular inventories to identify shortages or overstocking issues.
  • Trained new employees in proper safety protocols as well as customer service techniques.
  • Resolved customer complaints in a timely manner to maintain customer loyalty.
  • Advertised job openings through various channels such as online job boards or local newspapers.
  • Collaborated with local businesses on cross-promotional initiatives that drove more traffic into the bar.
  • Established policies regarding employee conduct, dress code, service expectations.
  • Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
  • Hired and trained new department managers to increase team oversight and productivity.

Education

BACHELOR OF SOCIAL SCIENCE (PSYCHOLOGY) -

SWINBURNE UNIVERSITY ONLINE

CABIN CREW TRAINING -

JETSTAR

SALES TRAINING -

SIMONDS HOMES

FOUNDATIONS OF PSYCHOLOGY -

OPEN 2 STUDY

CABIN CREW TRAINING/ RECRUITMENT/ HR -

VIRGIN BLUE/ VIRGIN AUSTRALIA

SENIOR FIRST AID -

ST JOHNS AMBULANCE

CERTIFICATE IV IN REAL ESTATE PRACTICE
Melbourne

DIPLOMA - Social Work

RMIT
Melbourne, VIC

Skills

  • Proven history of professionally handling multiple tasks and communicating effectively with colleagues, clients and passengers
  • Dedicated to learning new concepts and maintaining a professional demeanour
  • Account Management
  • High quality grooming and appearance
  • Possesses confidence and flexibility required to face challenges
  • Proficient with Microsoft Word, Microsoft PowerPoint, Microsoft Excel and email applications
  • Strong organizational and time management skills
  • Consultative Sales
  • Territory Growth

Timeline

SALES CONSULTANT

SIMONDS HOMES

CABIN CREW/ CABIN MANAGER

JETSTAR

OWNER/FOUNDER

DEFPROPERTY SOLUTIONS

FUNERAL CONSULTANT/ARRANGER

HERITAGE PARK FUNERALS

CABIN CREW/CABIN MANAGER/RECRUITMENT/TRAINING

VIRGIN BLUE/AUSTRALIA AIRLINES

MANAGER/PART OWNER

B407 BAR

BACHELOR OF SOCIAL SCIENCE (PSYCHOLOGY) -

SWINBURNE UNIVERSITY ONLINE

CABIN CREW TRAINING -

JETSTAR

SALES TRAINING -

SIMONDS HOMES

FOUNDATIONS OF PSYCHOLOGY -

OPEN 2 STUDY

CABIN CREW TRAINING/ RECRUITMENT/ HR -

VIRGIN BLUE/ VIRGIN AUSTRALIA

SENIOR FIRST AID -

ST JOHNS AMBULANCE

CERTIFICATE IV IN REAL ESTATE PRACTICE

DIPLOMA - Social Work

RMIT

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