Prue Rouru
Mickelham
Summary
I am a hard working individual proven ability to handle multiple tasks effectively and efficiently in fast paced environments.
Adept at enhancing team productivity and safety, my tenure at D'Orsogna exemplifies leadership and focusing on meeting customer expectations and achieving company goals and by fostering strong relationships and implementing effective safety protocols, I significantly improved operational efficiency and reduced workplace incidents, showcasing my ability to mentor staff and manage complex workflows with precision.
Hardworking Leading Hand driven to improve productivity and maximize customer satisfaction in any given environment.
Overview
22
22
years of professional experience
Work History
Process Worker
Qantas Catering/Dnata Catering
01.2014 - 10.2019
- Maintained a clean and organized workspace, resulting in a safer environment for all employees.
- Food preparation for flights
- Loading foods into carts
Leading Hand/Supervisor
D'Orsogna
12.2019 - Current
- Developed a strong rapport with staff members through effective communication and leadership skills.
- Enhanced team productivity by efficiently allocating tasks and closely monitoring progress.
- Facilitated smooth workflows by proactively identifying potential issues and implementing corrective measures.
- Promoted safety awareness among the workforce, leading to reduced incidents and accidents on site.
- Trained employees how to fix problems, correct mistakes, and maximize productivity.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Helped train new employees in safe practices and warehouse procedures.
- Operated equipment while observing standard safety procedures.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Strapped items down over protective padding to secure throughout transportation.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Documented order updates by inputting data into computer system.
Dispatcher Clerk
Foodstuffs North Island
03.2003 - 09.2012
- Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
- Developed contingency plans for unexpected disruptions in service delivery or personnel availability.
- Maintained updated and detailed records of calls in physical and electronic database.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Improved customer satisfaction with timely and accurate information updates during service outages or delays.
- Handled escalated customer concerns with empathy and professionalism, leading to successful conflict resolution.
Education
Bachelor of Arts - Criminal Justice
International Career Institute
Queensland01-2019
GED -
Pierce Education
Auckland New Zealand01-2001
Skills
- Team development
- Training and mentoring
- Production scheduling
- Safety awareness
- Staff management
- Safety management
- Materials inspection
- Technical problem solving
- Paperwork coordination
- Workplace safety
- Following instructions
- Assembly line experience
- Safety protocols
- Team building
- Quality assurance
Timeline
Leading Hand/Supervisor
D'Orsogna
12.2019 - Current
Process Worker
Qantas Catering/Dnata Catering
01.2014 - 10.2019
Dispatcher Clerk
Foodstuffs North Island
03.2003 - 09.2012
Bachelor of Arts - Criminal Justice
International Career Institute
GED -
Pierce Education
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