Prue Timms
Clontarf,Australia
Summary
I am a self-motivated and hard-working individual who enjoys contributing as part of a team to achieve successful outcomes. I enjoy a people-focused role where I can share my calm demeanour, patient and empathetic approach, and desire to exceed customer expectations.
Overview
19
19
years of professional experience
Work History
Workplace Health and Safety Quality Officer
Guide Dogs Queensland
08.2024 - Current
- Ensured compliance with industry regulations and standards by maintaining up-to-date knowledge of best practices and participating in relevant training programs.
- Promoted a proactive approach towards problem-solving within the team by encouraging open communication and collaboration among colleagues.
- Monitored the performance of quality management systems, using data-driven insights to drive continuous improvement initiatives across the organization.
- Maintained detailed documentation of all quality control activities, ensuring easy access to relevant information for audit purposes and ongoing process improvement efforts.
- Streamlined quality control processes, resulting in increased efficiency and reduced turnaround time for product release.
Outpatient Administration Officer Reliever
STARS/Redcliffe Hospital
04.2024 - Current
- Check in/check out patients via Qflow and confirm and update patient details in HBCIS
- Book in patient follow-up appointments via ESM and distribute relevant correspondence
- Admit patients via HBCIS for inpatient services ie
- Urology and ENT (North Block)
- Print patient labels for SOPD clinics to assist with chart-prep
- Check in all phone and chart review appointments prior to clinic commencement
- Complete all adhoc administration requirements
- Respond to patient enquiries and ensure clinical questions are directed to the correct clinic
- Provide solutions to ensure the best outcome for both patients and staff
Administration Officer
Redcliffe State High School
01.2022 - 01.2024
- Coordinate weekly Academic Intervention classes for all year levels
- Re-structure truancy processes and execute outcomes
- Manage school-borrowed equity devices for all year levels
- Deliver individual reading assistance to students identified with low-literacy skills
- Assist students and teachers in a classroom environment
- Complete ad hoc administration tasks as required
- Adhere to all school policies and procedures
Human Resources Administration Officer
Guide Dogs Queensland
01.2021 - 01.2022
- Deliver organisational inductions for new employees
- Assist with recruitment processes and all onboarding requirements
- Update and maintain employee records via registers, business systems and filing processes
- Complete ad-hoc administration duties as required
- Contribute to business development projects with high regard to continuous improvement
- Complete meeting agendas, minutes and chair meetings for varying departments
- Provide accurate data entry across multiple platforms
- Participate and contribute ideas and feedback as a WHS Committee member, Wellness Committee member and Fire Warden
- Support WHS Officer with safety projects and coordinate first aid and quarterly safety checks
Local Area Coordinator (LAC)
Carers Queensland (NDIS Partner)
07.2020 - 04.2021
- Schedule and conduct planning meetings with NDIS participants
- Develop NDIS plans adhering to strict deadlines whilst meeting KPI's
- Manage a participant caseload of over 200 participants including, implementing approved plans, monitoring, assisting with enquiries and requests
- Attend mandatory training as directed by the NDIA and adhere to all NDIA policies and procedures
- Record and maintain accurate records in the NDIS business system (CRM)
Human Resources Administration Officer
PCYC State Office
01.2020 - 01.2021
Administration Officer
Carers Queensland (NDIS Partner)
01.2019 - 07.2020
- Schedule participant planning, review and implementation meetings for a team of 7 Local Area Coordinators (LAC)
- Update and maintain various spreadsheets and ensure accurate record keeping
- Reception cover- meet and greet participants, manage a high level of incoming calls and document all interactions into the NDIS business system (CRM)
- Attend and contribute to administration, all office and team meetings
- Record meeting minutes, set agendas and chair administration meetings
- Complete ad hoc administrative tasks as requested
- Participate in all NDIA required training
Human Resources Officer
Timbertruss
01.2018 - 01.2020
Medical Receptionist
SolarDerm/Sandgate Surgery
01.2012 - 01.2018
Private Health Sales Consultant
MBF
01.2010 - 01.2012
Bank Teller
Bank of Queensland
01.2006 - 01.2010
Education
Certificate III Business Administration -
04.2019
Skills
- Quality Improvement Process
- Organizational Support Expertise
- Equipment Utilization Monitoring
- Human Resources Policy Oversight
- Professionalism and courtesy
Qualifications And Registrations
- Certificate III Business Administration, 04/19
- Working with Children Check - Blue Card, 06/26
- NDIS Worker Screening Card, 06/26
Timeline
Workplace Health and Safety Quality Officer
Guide Dogs Queensland
08.2024 - Current
Outpatient Administration Officer Reliever
STARS/Redcliffe Hospital
04.2024 - Current
Administration Officer
Redcliffe State High School
01.2022 - 01.2024
Human Resources Administration Officer
Guide Dogs Queensland
01.2021 - 01.2022
Local Area Coordinator (LAC)
Carers Queensland (NDIS Partner)
07.2020 - 04.2021
Human Resources Administration Officer
PCYC State Office
01.2020 - 01.2021
Administration Officer
Carers Queensland (NDIS Partner)
01.2019 - 07.2020
Human Resources Officer
Timbertruss
01.2018 - 01.2020
Medical Receptionist
SolarDerm/Sandgate Surgery
01.2012 - 01.2018
Private Health Sales Consultant
MBF
01.2010 - 01.2012
Bank Teller
Bank of Queensland
01.2006 - 01.2010
Certificate III Business Administration -
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