Prue Tyson
Ormeau,QLD
Summary
I have had over 10 years of experience in the work force and have been in the same position and hotel for the past 9 years. I am currently looking to move out of hospitality and into something I can progress in and hopefully make a career out of. I am a hard worker and willing to achieve anything I set my mind too and that is asked of me. I have excellent communication skills and am articulate. I have proven excellent customer service skills and will go above and beyond ensure the happiness of my clientele.
Overview
12
12
years of professional experience
Work History
Bar Supervisor
ALH Norfolk Tavern
Ormeau
06.2016 - Current
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Checked ID cards and verified bar guests were of legal age.
- Handled $Amount cash on daily basis, which built trustworthiness, and loyalty with owners.
- Handled cash accurately and prepared nightly deposits.
- Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
- Assisted in recruiting high-quality staff members, conducting interviews, background checks, and onboarding processes.
- Purchased supplies according to expected demand.
- Improved customer service rankings by resolving issues quickly and accurately.
Bartender
Gold Coast Turf Club
Bundall, QLD
06.2014 - 08.2016
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Communicated effectively with customer clientele to ensure happiness
Waitress
Shearers Arms Tavern
Qld
08.2012 - 08.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Year 10 -
Livingston Christian College
Skills
- Upselling strategies
- Schedule oversight
- Staff Management
- Employee Development
- Food handling
- Health and safety compliance
- Ordering Supplies
- Training and mentoring
- Bar Management
- Customer Relations
- Restaurant Management
- Food safety understanding
- Supplies Purchasing
Timeline
Bar Supervisor
ALH Norfolk Tavern
06.2016 - Current
Bartender
Gold Coast Turf Club
06.2014 - 08.2016
Waitress
Shearers Arms Tavern
08.2012 - 08.2015
Year 10 -
Livingston Christian College