Prue Waters
BRASSALL,QLD
Summary
Seasoned Support Coordinator with significant experience in customer service, problem-solving and process optimization. Known for strong leadership skills, adept at training teams and streamlining operations for improved productivity. Proven track record of managing support services to ensure client satisfaction and company success. Possess solid communication abilities that foster positive relationships with clients and colleagues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Support Coordinator / Sole Trader
All About Coordination
01.2023 - 10.2023
- Connect and network with NDIS agents such as LACs, NDIA Plan Managers, Service Coordinators and other relevant stakeholders
- Prepare Service Agreements and Schedules of Support using NDIS guidelines
- Listen, acknowledge and communicate with Participants, their nominees, representatives or carers to assess what they want to achieve
- Arrange meetings to discuss the role of the Support Coordinator, negotiate how this service is delivered, gather data, and view and discuss client's plans
- Prioritise actions of plan implementation and associated timeframes
- Provide quality and timely reports to the NDIA on client progression as required
- Liaise with other service providers to build networks
- Understand and break down support budgets to assist Participants in achieving their goals
- Negotiate services to be provided to Participants and their prices
- Negotiate services and prices as part of any quotable supports
- Liaise with service providers to organise assessments when and if required
- Link Participants to mainstream or community services not funded by NDIS (i.e
- Housing, education, transport, health)
- Strengthen and enhance Participants' capacity to coordinate, self-direct and manage their support and community participation
- Assist Participants with their plan reviews to assess their achievements and identify barriers and future goals for their subsequent plan
Support Coordinator
Disability Plan Management
01.2022 - 01.2023
- CRM used -Careflo
- Assisted clients in accessing and utilizing community resources to meet their needs.
- Developed and maintained relationships with external service providers.
- Provided crisis intervention services, as needed.
Support Coordination Manager / Business Development
A2Z Care Plus
01.2021 - 01.2022
- Building client base and implementing new procedures
- CRM used - Shift Care and Ezaango
Support Coordination Team Leader
Focal Community Services
01.2019 - 01.2021
- I was primarily working in the SIL, Age Care and OPG areas while working for Focal this is something thoroughly enjoyed
- CRM used -TRACCS
Client Relationships Manager
iCare Support Services Australia Pty Ltd
01.2018 - 01.2019
- Proda Service Bookings
- Rostering in Deputy and Careflo
- Meeting with new clients and drawing up service agreements/updating service agreements
- Entered all data into Careflo Staff and Client information/Updating Data in Careflo
- Matching support workers with client and doing the meet and greets
- Processing paperwork for Blue, Yellow cards and Police Checks
- Onboarding new staff in Deputy and Careflo ensuring they have all relevant cards to be compliant with NDIS and checking in with new staff to make sure they have received all of their authorizations /Making staff ID, ordering staff uniforms
- Began training in Support Coordination
Education
Certificate III -
Micro Business Operations
01.2015
Certificate IV -
Community Services
Skills
- Time Management
- Tech-Savvy
- Telephone Etiquette
- Meeting Coordination
- Workload Management
- Event Planning
- Meeting planning
- Schedule Management
- Data Entry
- Employee Development
- Budget monitoring
- Attention to Detail
- Correspondence Management
- Office Administration
- Team Collaboration
Certification
- Mental Health First Aid Certificate
- Blue Card
- Yellow Card
References
- Keanah, Finn, Director, 0404 012 740, Adaptable Support Services
- Louise, Crawford, Plan Manager, 0424 931 971, First 2 Care
Personal Attributes
- Excellent intuition and understanding of people's qualities
- Excellent analytical and decision-making skills
- Tactful and discrete when dealing with people
- Patient, flexible and understanding
- Commitment to the rights of the elderly and people with disability to live quality lives
- Able to accept responsibility
- Able to work as part of a team or without supervision
- Driven to deliver
- Collaborative
- Excellent communicator
- Decisive thinker
Timeline
Support Coordinator / Sole Trader
All About Coordination
01.2023 - 10.2023
Support Coordinator
Disability Plan Management
01.2022 - 01.2023
Support Coordination Manager / Business Development
A2Z Care Plus
01.2021 - 01.2022
Support Coordination Team Leader
Focal Community Services
01.2019 - 01.2021
Client Relationships Manager
iCare Support Services Australia Pty Ltd
01.2018 - 01.2019
Certificate III -
Micro Business Operations
Certificate IV -
Community Services
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