Prunella D'Silva
Clayton South
Summary
As a current Admin manager with 10+ years of experience gained in the aged care sector, I bring substantial expertise in robust analytical skills and organisational compliance. With demonstrated administrative capabilities, I am highly organised, detail-oriented and adaptable to managing multiple priorities and deadlines to achieve an excellent standard in all deliverables. My proven verbal and written skills ensure the provision of accurate, comprehensive and timely documentation. A collaborative team player, I am also able to work independently and am talented at developing and maintaining positive and constructive relationships with internal and external stakeholders at all levels.
Overview
17
17
years of professional experience
Work History
Administration Manager/Roster Specialist
Australian Unity
12.2022 - Current
- Manage any required rostering to ensure services are being provided across the full operational hours of the service. Accurately assess coverage needs against availability.
- Allocate work amongst the team in relation to regular and ad hoc work
- Provide instruction and general assistance to other team members in the use of systems (computerised and manual), process and practices. Provide clear instruction and appropriately respond to the learners needs.
- Providing guidance, direction, coaching and training to team members. Provide sound advice and coaching. Engage with other team members in a constructive, warm and professional manner, building confidence and team spirit
- Complete all compliance activities in a timely manner
- Safe guard the security of information assets in your control
- Adhere to OHS obligations and legislative requirements
- Take ownership and individual accountability for activities and outcomes
- Extend support to each other, especially during times of change
- Presume trust that colleagues have the best interests of Australian Unity at heart
- Act accordance with and be an advocate of the Australian Unity values and way of being
- Role model our way of being in all interactions and decisions
- Responsibilities
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
- Reduced employee turnover through employee development and other retention measures.
- Updated reports, managed accounts, and generated reports for the company database.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Met department budgets by monitoring and reporting on office expenses.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Completed bi-weekly payroll for 200 employees.
Office Manager
Regis Armadale
07.2010 - 12.2022
- Ensure there is a general warmth and welcoming feeling of the Reception and common areas
- Ensure prompt, courteous and professional telephone answering and face to face enquiries
- Develop and maintain exceptional working relationships with all customers/stakeholders
- Ensure professional ‘meet & greet' of residents and visitors
- Provide professional and service oriented approach to all ‘internal' customers i.e. facility staff, and Regis state or HO personnel visiting or contacting the facility.
- Build productive working relationships and foster teamwork and collaboration across the facility/region
- Managing the roster on a daily basis of 70+ employees to ensure the company is operating efficiently and to identify issues be Coordinate
- Complete administrative duties related to the employment life cycle including onboarding, online learning, appraisals, compliance checks, performance and terminations
- Competent use of all required systems to support the above areas
- Efficiently responding to / processing payroll queries
- Processing applications for leave (excluding annual leave)
- General administrative duties including archiving, generating agendas, minutes and memos.
- Regarding communicating with employees regarding renewal of their visa, NDIS checks, and nursing registration, and to provide assistance wherever possible.
- Daily meeting with the general manager to provide updates on any complaints and feedback in relation to residents, employees and roster issues.
- Admitting and discharging residents, entering their social and hospital leave on Epicor 11
- Ensure the cleanliness and the safety of the facility is maintained by doing topcat on a certain number of residents' rooms, dining rooms, kitchen by overseeing the possible trip hazard, the amount of dust due to allergies, and marks on the walls.
- Responsibilities
Personal Care Attendant
Regis Armadale
01.2009 - 01.2010
- Was responsible for the delivery of care and services to the care recipients in all areas of activities of daily living in accordance to their needs and preferences.
- Typing out progress notes on a daily basis to provide relevant information and to assist the RN with the assessments and care planning.
- Contributed to ACFI documentation as per scope of the facility.
- Assisted individual Care Recipient to attend recreational preferences.
- Actively participated in the safety programs.
- Promptly reported and documented all hazards, potential hazards and unsafe actions.
- Responsibilities
Administration Assistant
Mediscope Australia
11.2008 - 01.2009
- Answering phone calls for orders and enquiries in regards to the product.
- Sorting letters and emails according to priority.
- Invoicing.
- Sorting and packing orders and dispatching them by post.
- Filing of all office documents.
- Responding to emails in a timely manner.
- Responsibilities
- Managed filing system, entered data and completed other clerical tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Bachelors of Commerce -
Certificate 3 - Aged Care
Skills
- Immense knowledge of aged care processes and the ability to interpret and implement various policies and procedures
- Providing support to the families, residents, and management
- Identified opportunities to improve customer satisfaction and overall performance and safety of the facility
- Foster and maintain productive working relationships with all key parties within the company
- Filing systems
- Documentation and reporting
- Staff training and development
- Team building and motivation
- Internal communication
- Meeting coordination
- Calendar management
- Technical support
Languages
Hindi
Full Professional
English
Full Professional
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Volunteering
- Watching Movies and TV Shows
- Volunteering for community initiatives to give back to local communities and make a positive impact
- I enjoy helping others and giving back to the community
- Cooking
- Animal Care
- Learning new cooking techniques and expanding my culinary skills
- I enjoy cooking for friends and family gatherings
CAREER SUMMARY
- POSITION: Administration Manager, ORGANISATION: Australian Unity, DATES: December 2022-Current
- POSITION: Office Manager, ORGANISATION: Regis Armadale, DATES: July 2010 – December 2022
- POSITION: Personal Care Attendant, ORGANISATION: Regis Armadale, DATES: 2009 – 2010
- POSITION: Administration Assistant, ORGANISATION: Mediscope Australia, DATES: November 2008 - 2009
Timeline
Administration Manager/Roster Specialist - Australian Unity
12.2022 - Current
Office Manager - Regis Armadale
07.2010 - 12.2022
Personal Care Attendant - Regis Armadale
01.2009 - 01.2010
Administration Assistant - Mediscope Australia
11.2008 - 01.2009
Australian Lawrence Aged Care College - Certificate 3, Aged Care
St. Ann's Degree College - Bachelors of Commerce,