Pruthesh Vyas
Regionnal Operation Manager
Caddens,NSW
Summary
Operations professional with solid track record in regional management. Managed and streamlined operations across multiple locations, ensuring high levels of productivity and operational efficiency. Known for fostering collaborative team environments and delivering consistent results. Skilled in strategic planning and operational oversight.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Business Operations Manager
Mr. Spaghetti
Emu Plains, NSW
08.2022 - 03.2024
- Delivered consistent profitability with meticulous expense tracking and prudent financial decision-making practices
- Optimized inventory management systems to reduce waste, improve stock turnover rate, and minimize out-of-stock occurrences
- Introduced new methods, practices, and systems to reduce turnaround time
- Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins
- Led screening, hiring and staff scheduling to maintain compliance with group goals
- Trained and guided team members to maintain high productivity and performance metrics
- Successfully navigated challenges during Economic Downturns like Inflation and
- Rate Increases but still achieved and maintaining business profitability by 48% annual revenue growth
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly leads to 98% satisfaction on Customer Reviews.
Regional Operations Manager
Domino's Pizza Enterprise Ltd
Sydney
03.2012 - 09.2022
- Formulate advantageous business development strategies to ensure long-term success
- Set standards and objectives for different stores and departments
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Implemented cost-saving measures that resulted in significant financial savings for company without sacrificing quality or service
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Increased overall sales by 30% through capitalizing on new potential opportunities.
Customer Service Manager
Woolworth's Supermarkets
04.2008 - 03.2012
- Improve customer service experience, create engaged customers and facilitate organic growth
- Maintained professional attitude by staying calm when addressing unhappy or angry customers
- Set clear mission and deploy strategies focused towards that mission
- Took ownership of customer issues and followed problems through to resolution
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture environment where can excel through encouragement and empowerment
- Keep ahead of industry's developments and apply best practices to areas of improvement
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities.
Education
Master of Commerce - Accounting And Business Strategy
University of Ballarat
06.2009
Bachelor of Commerce - Accounting And Finance
Gujarat University
2005
Food Safety Supervisor Certificate - undefined
02.01/25
Skills
- Excellent organizational and time Management skills by Schedule Management
- Ability to priorities and manage Multiple and competing work tasks and deliver to agreed deadlines by Work Planning and Prioritization
- Advanced computer skills including Word processing, spreadsheets and Database applications
- Ability to promote product by using Various Marketing Strategies
- Ability to negotiate Purchasing and Planning
- Ability to work with Strategic Decision-Making
- Exceptional interpersonal skills
- Relationship building and management
- Operations Management to improve Business profitability
- Coaching and Mentoring to new staff and always lead by Example
Timeline
Business Operations Manager
Mr. Spaghetti
08.2022 - 03.2024
Regional Operations Manager
Domino's Pizza Enterprise Ltd
03.2012 - 09.2022
Customer Service Manager
Woolworth's Supermarkets
04.2008 - 03.2012
Bachelor of Commerce - Accounting And Finance
Gujarat University
Food Safety Supervisor Certificate - undefined
Master of Commerce - Accounting And Business Strategy
University of Ballarat
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