Pruthvi Boghara
Bentleigh,VIC
Summary
Experienced Customer Support Specialist bringing 3 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Support Coordinator
D-Flector Stone Guards
06.2023 - Current
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Reduced escalations by effectively addressing concerns at first point of contact whenever possible.
- Adhered to company policies, procedures and system documentation requirements.
- Established positive relationships with clients through proactive communication and attentive listening skills.
- Streamlined support processes for increased efficiency and reduced response times.
- Collaborated with cross-functional teams to improve overall product quality and customer experience.
- Analyzed reports, surveys and vendor relations and completed support assessments to improve first call resolution.
Customer Support Executive
Zivor Australasia
07.2021 - 05.2023
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Provided personalized assistance to both new and existing customers, guiding them through policy options and addressing concerns.
- Successfully met and exceeded sales targets through effective communication and understanding of customer needs.
- Developed strong rapport with clients, enhancing customer satisfaction and retention
Education
Master of Information Technology - Business/Data Anaysis
Swinburne University of Tech
Melbourne, VIC07.2021
Bachelor of Engineering - Computer Engineering
Venus International College of Technology
Ahmedabad, INDIA06.2014
Skills
- Proven track record of achieving sales targets in customer-focused role
- Exceptional interpersonal skills, demonstrating empathy and understanding
- Proficient in navigating multiple computer systems and applications
- Strong adaptability and resilience in fast-paced environments
- Excellent verbal and written communication abilities
- Experienced in building and maintaining customer relationships
- Reporting and analysis
- Complaint Handling
- Customer Relations
- Sales proficiency
Certification
ACS - Professional Year Program ( 8/2021 - 8/2022)
Timeline
Customer Support Coordinator
D-Flector Stone Guards
06.2023 - Current
Customer Support Executive
Zivor Australasia
07.2021 - 05.2023
Master of Information Technology - Business/Data Anaysis
Swinburne University of Tech
Bachelor of Engineering - Computer Engineering
Venus International College of Technology
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