Pruthvi Theepi Reddy
Melbourne
Summary
Motivated IT Support Engineer seeking a new role in a dynamic, growth-oriented company focused on cultivating exceptional customer experience and a positive work environment. Proven experience in installing, troubleshooting, and maintaining hardware and software, while addressing user requirements and concerns. Sound knowledge in computer network and system solutions gained through work experience. Past achievements include new network device setup, component selection and implementation, and driving the achievement of organizational goals.
Overview
5
5
years of professional experience
Work History
IT Support Engineer
Asahi Beverages
05.2022 - 09.2024
- Installed, troubleshot, and maintained hardware, software, and endpoint devices to ensure peak performance and reliability
- Expert in imaging Windows OS, deploying devices, and configuring VPNs to ensure secure connectivity
- Delivered exceptional technical support to end users through IT call services and service desk platforms like ServiceNow, while effectively managing IT assets and ticketing systems to track and resolve issues efficiently
- Administered user accounts and group policies in Active Directory, strengthening organizational security and access control
- Knowledgeable in stacking and troubleshooting network devices both on-premises and in data centers
- Collaborated with the network team to monitor and troubleshoot Cisco devices, effectively identifying and resolving faults
- Proficient in firewall configurations, routers, switches, and load balancers
- Experienced in SharePoint, Azure Active Directory, and Office 365 products, leveraging their functionalities to enhance productivity
- Familiar with remote software solutions such as Citrix and TeamViewer for effective support and collaboration
- Acquired hands-on experience in installing and troubleshooting enterprise VOIP phone systems, including Cisco and PBX solutions
- Provided support for network printers, scanners, and wireless devices, ensuring smooth and reliable operation
- Gained hands-on experience in mobile device management and managing endpoint devices through Microsoft Entra (formerly Microsoft Intune), ensuring effective deployment and security
- Liaised with external stakeholders to procure the necessary IT equipment, ensuring alignment with organizational needs
IT Systems Integrator
IAbraham POS Solutions
11.2021 - 03.2022
- Performed on-site laser printer, personal computer, and local area network troubleshooting, repairs, and upgrades
- Performed ABACUS POS installations and troubleshooting on client location
- Designed and assembled personal computers, installation of hardware and software upgrades, operating system and network installation and configuration
- Provided second level technical support on basic operational or maintenance of personal computers and /or peripherals using documented procedures and tools
- Evaluated technical issues and performed on-site repairs and preventive maintenance on personal computers and related peripherals
- IT documentation is maintained, and all policies and plans are addressed
- Demonstrated strong understanding of Windows, MAC, and other technologies
- Prepared network computers, network printers and EFTPOS terminals ensured that specific client requirement were satisfied
Customer Service Associate
Ampol
09.2019 - 09.2021
- Served over 300 customers per day.
- Increased customer loyalty by 20% through implementing interaction improvements.
- Demonstrated ability to deal with stressful situations in a calm and professional manner.
- Performed daily operations of cash register and cash processed payments.
Education
Bachelor of Technology - Electronics and Communication Engineering
CVR College of Engineering
Master of Science - Computer Networking and Business Analytics
Charles Sturt University
Melbourne, VIC07.2020
Skills
- OS Imaging
- IT Asset Management
- ServiceNow
- Windows Servers
- Network Troubleshooting
- Remote Desktop
- VPN Configuration
- VMware Esxi
- Office 365
- Active Directory
- Hybrid Azure AD
- Data Backup and Recovery
- Application support
- Desktop Deployment
- VoIP Systems
- Patch management
- Mobile Device Management
- Application installations
Additional Information
Holding Full Victorian Driver’s License.
Timeline
IT Support Engineer
Asahi Beverages
05.2022 - 09.2024
IT Systems Integrator
IAbraham POS Solutions
11.2021 - 03.2022
Customer Service Associate
Ampol
09.2019 - 09.2021
Master of Science - Computer Networking and Business Analytics
Charles Sturt University
Bachelor of Technology - Electronics and Communication Engineering
CVR College of Engineering
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