Pruthvikrishna Ambati
Wellard,Western Australia
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Motivated professional offering Electronics and Communication Engineering in Networking. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
10
10
years of professional experience
Work History
Claims Consultant
TSA Group Australia
PERTH, WA
03.2023 - Current
- Maintain knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Communicate with other departments to establish action plans and manage open claims to closure.
- Resolve claims by approving or denying documentation, calculating benefits due and determining compensation settlement.
- Document specific claims by completing and recording forms, reports and logs.
- Research and review information to determine validity of insurance claims and contacted companies and customers about decisions.
- Assess and conduct negotiations within authority limits to settle claims.
- Contact injured parties and legal representatives to negotiate final settlements for claims.
- Use skills to establish productive working relationships with car dealers, loan processors and community business partners.
- Review police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
- Investigate potentially fraudulent claims with focus on thoroughness, quality and cost control.
- Verify claim data correctness in preparation for processing.
- Review history records to determine benefit eligibility for services.
- Identify and obtained evidence to ascertain claim value.
- Investigate questionable claims to determine payment authorization.
- Discover occurrences of insurance fraud or criminal neglect to avoid workplace liability.
Telstra Service Team Member
TSA Group Australia
Perth, Western Australia
12.2022 - 02.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Customer Service Representative
BP Petroleum
DUBBO, NSW
07.2021 - 10.2022
- Created positive work environment for employees and delivered exceptional customer service.
- Handled employee problems in absence of general manager.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Drove performance and process improvements by performing frequent evaluations of business operations, current procedures and personnel actions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Created effective business plans to focus strategic decisions on long-term objectives.
Team Member
Coles Supermarkets
DUBBO, NSW
05.2018 - 11.2021
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
- Stocked product and maintained product displays according to merchandising standards, vendor contract terms and planograms.
- Greeted store customers and assisted with product location, loading or unloading heavy items and retrieving out-of-reach items.
- Identified items for reordering and replenishment and reported merchandise needs to Grocery Manager.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Followed safety and sanitation procedures to provide quality services and products for customers.
- Identified and quickly handled spill clean-up.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
Network Administrator
Extract Software Solutions
Hyderabad, Telangana
07.2014 - 11.2015
- Installed and supported hardware and software for desktops, servers and printers.
- Worked closely with end users to solve problems related to hardware and software.
- Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.
- Delivered high level of support and maintenance to hardware, software and applications to maximize performance and reduce bottlenecks.
- Maintained documentation on configurations and maintenance using component labeling and technical diagrams.
- Created thorough knowledge base of information detailing troubleshooting and system configuration and rolled it out to help desk team.
- Integrated and coordinated new security procedures and measures to protect network.
Education
Master of Science - Information Technology
CQ University
Sydney09.2019
Bachelor of Science - Electronics And Communications Engineering
Sree Chaitanya Institute of Technological Science
Karimnagar07.2014
Skills
- Fleet dispatching
- High-energy attitude
- Sales expertise
- Call Center Operations
- Business development understanding
- Communication
- Troubleshooting
- Planning & organizing
- Communication optimization
Timeline
Claims Consultant
TSA Group Australia
03.2023 - Current
Telstra Service Team Member
TSA Group Australia
12.2022 - 02.2023
Customer Service Representative
BP Petroleum
07.2021 - 10.2022
Team Member
Coles Supermarkets
05.2018 - 11.2021
Network Administrator
Extract Software Solutions
07.2014 - 11.2015
Master of Science - Information Technology
CQ University
Bachelor of Science - Electronics And Communications Engineering
Sree Chaitanya Institute of Technological Science
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