PRUTHVI RAJ POLA
Sydney,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Transportation Specialist(Customer Service)
Amazon
Hyderabad, Telangana
01.2021 - 01.2024
- Coordinated and managed daily transportation operations to ensure efficient delivery of goods.
- Assessed customer needs and provided customized solutions for freight transport requirements.
- Resolved customer complaints related to shipment delays or damages in an effective manner.
- Negotiated contracts with carriers to secure the most cost-effective rates while maintaining quality service standards.
- Evaluated carrier performance against established metrics such as on-time delivery percentage, claims rate.
- Identified operational problems that impacted timely deliveries or increased costs and proposed solutions accordingly.
- Established relationships with vendors in order to obtain competitive pricing for transportation services.
- Worked with providers such as freight carriers to resolve delivery problems and make schedule adjustments.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
MBA - Businnes
King's Own Institute
Sydney, NSW10-2025
Master of Computer Applications - Information Technology
Osmania University
Hyderabad, India07-2021
Skills
- Customer service
- Tracking complaints
- Adaptive team player
- Customer relations
- Inbound and outbound calling
- Multitasking and organization
- Critical thinking
- Process optimization
- Time management
- Verbal and written communication
- Call center procedures
Languages
English
Full Professional
Hindi
Full Professional
Telugu
Native/ Bilingual
Timeline
Transportation Specialist(Customer Service)
Amazon
01.2021 - 01.2024
MBA - Businnes
King's Own Institute
Master of Computer Applications - Information Technology
Osmania University
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