Psalm Adams
Munno Para,Australia
Summary
An ardent Business Analyst with experience in analyzing complex business processes, identifying areas of improvement, and implementing effective solutions. Proven ability to gather and translate requirements into functional specifications. Strong analytical and problem-solving skills, with a track record of delivering successful projects within deadlines. With six years of experience that cuts across medium and large-scale organizations. Steep in analysing business processes, I utilize my skills to contribute to the growth and success of a dynamic organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Technical Support (Intern)
International Institute of Business and Information Technology (IIBIT)
Adelaide
07.2023 - 12.2023
- Working with the technical team, I installed and configured the operating systems and applications of the institution
- I thoroughly tested newly implemented software solutions before deployment to guarantee optimal functionality
- I maintained servers and systems to keep networks fully operational during peak periods
- I supported team needs with research and problem-solving abilities
- Developed strong rapport with staff members, building trust as a reliable resource for IT support needs
- Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times
- Offered assistance in implementing and developing training programs
- Provided training for end-users on new software applications, promoting increased productivity through efficient use of technology tools
- Learned and adapted quickly to new technology and software applications.
Business Analyst
PFL Education
Port Harcourt, Nigeria
09.2016 - 10.2019
- I developed and implemented data-driven strategies to optimize student recruitment efforts and increase enrollment numbers
- In collaboration with the admission teams, I consistently analyzed applicant profiles and identified target demographics for recruitment campaigns thereby increasing enrollment numbers and the profit margin per enrollment period
- I utilize the CRM system to track and manage student inquiries, applications, admissions, and enrollment processes, ensuring efficient and quality delivery of services to the clients while also tracking sales metrics, pipeline progress, and forecasting accuracy
- I generated reports and presentations to stakeholders, highlighting key performance indicators, trends, and providing actionable insights
- I provided recommendations based on data analysis to support decision-making and strategic planning initiatives
- I created and implemented precise management plans for every project, paying attention to clear and transparent communication at all levels
- This ensured that everyone focused on the projects and the deliverables they were set to achieve
- Through the evaluation of real-time data, I successfully drove awareness of requirements across the business units and identified substandard systems processes
- This approach led to a more aggressive follow-up pattern which significantly increased conversion and increased the organization’s revenue over 3 consecutive intakes
- I served as a thought leader for technical business processes and developed systems prototypes that promoted increased efficiency and productivity.
Senior Recruitment Officer (SRO)
PFL Education
Port Harcourt, Nigeria
10.2011 - 08.2016
- Provided technical support for troubleshooting analytics and reporting issues
- Performed gap analysis to identify areas of improvement
- Conducted market research to identify opportunities for growth and expansion, leading to new business initiatives
- I developed comprehensive business requirement documents (BRDs) and functional requirement documents (FRDs) to guide the development and implementation of IT solutions
- Working with cross-functional teams (the business development unit), I contributed immensely to developing recruitment strategies and provided recommendations for process optimization and cost reduction
- I assisted with day-to-day operations, working efficiently and productively with all team members
- Identified issues, analyzed information, and provided solutions to problems
- Used critical thinking to break down problems, evaluate solutions, and make decisions
- Developed customized reports, summarizing and presenting data in a visually appealing format
- Demonstrated leadership skills in managing projects from concept to completion
- Gained extensive knowledge in data entry, analysis, and reporting
- Developed strong communication and organizational skills through working on group projects
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Master of Science - Master of Business Information Systems
Torrens University Australia
08.2022
Bachelor of Science - Banking and Finance
Ambrose Alli University
Skills
- System Testing
- Management Standardization
- Statistical Analysis
- Project Management
- Root Cause Analysis
- Scope Definition
- Project Analysis
- Organizational Skills
- Teamwork and Collaboration
- Critical Thinking
- Organization and Time Management
Certification
CCBA: Certificate of Capability in Business Analysis, IIBA, 08/01/2024
Career Highlight
- At PFL Education, I implemented analytics techniques that significantly improved the accuracy of sales forecasts which enabled the organisation to make better-informed decisions in the areas of resource allocation, process management, and strategic planning.
- I conducted comprehensive competitive analysis and market research to identify trends, competitor strategies, and market opportunities. This strategy helped in providing valuable insights to the marketing teams which enabled them to adjust their tactics and stay ahead of the competition.
- I analyse the revenue streams, pricing strategies, and service profitability to identify opportunities for revenue growth and margin improvement. I worked with the finance team to optimise pricing models, and discount structures and maximised the overall profitability.
- I led the selection, implementation and integration of business analytics tools and technologies, such as CRM systems, business intelligence (BA) platforms, and data visualisation software, ensuring proper configuration and customisation to meet the specific needs of the organisation and driving efficiency and effectiveness.
Timeline
IT Technical Support (Intern)
International Institute of Business and Information Technology (IIBIT)
07.2023 - 12.2023
Business Analyst
PFL Education
09.2016 - 10.2019
Senior Recruitment Officer (SRO)
PFL Education
10.2011 - 08.2016
Master of Science - Master of Business Information Systems
Torrens University Australia
Bachelor of Science - Banking and Finance
Ambrose Alli University
CCBA: Certificate of Capability in Business Analysis, IIBA, 08/01/2024
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