Prudence Schwarz
Wallerawang,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Correctional Officer
Department of Communities and Justice
Lithgow Correctional Centre, NSW
04.2023 - Current
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Collaborated with outside agencies such as social workers, psychologists, probation officers., when necessary.
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Maintained clear and open communications with facility areas to support safe operations.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
Property Manager
Urallba 84
, NSW
11.2020 - Current
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
- Regularly updated asset management staff regarding leasing and property status.
- Developed and implemented strategic plan for property management.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Collected and maintained careful records of rental payments.
- Inspected grounds, facilities and equipment to determine repair and maintenance needs.
- Managed routine maintenance and emergency response services provided by contractors and vendors.
- Inspected properties, took pictures and developed engaging listings to promote sale and rental units.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Oversaw projects through timely inquiry response, event coordination and on-site support.
- Monitored infrastructure and building expenses and reviewed and approved invoices.
Airbnb Host
Airbnb
, NSW
07.2020 - Current
- Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
- Oversaw recruiting, interviews and new employee hiring.
- Responded to and resolved guest issues or complaints.
- Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
- Assisted guests at check-in, providing information on various services within hotel.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Explained policies and reviewed documentation to obtain signatures.
- Collected payment by processing credit card transactions.
- Oversaw maintenance, appearance and performance of company vehicles.
- Processed exchange requests in computer system.
- Updated and maintained rental agreement files and documents.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Answered telephones to assist customers and resolve issues.
Client Service Representative
Wallerawang LPO
Wallerawang LPO, NSW
01.2015 - 11.2022
- Promoted client satisfaction by working with operational teams in proper resolution of service issues.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Scheduled and confirmed appointments based on customer availability.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
Owner/Operator
Prudence Schwarz Academy of Dance
Wallerawang, NSW
06.2013 - 06.2021
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Set pricing structures according to market analytics and emerging trends.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
- Hosted special events to boost brand awareness and increase community engagement.
- Devised business and marketing plans and prepared monthly financial reports.
Administrative Manager
Servcorp
Canberra, ACT
01.2011 - 03.2013
- Directed and oversaw office personnel activities.
- Recruited, trained and developed administrative team to support corporate growth and objectives.
- Monitored office inventory to maintain supply levels.
- Identified and solved problems to enhance management and business direction.
- Communicated job expectations and trained staff to promote team building and discipline.
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
- Communicated company philosophies and policies, demonstrated work routines and documented performance.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Pitched in to help with office tasks during busy periods and staff absences.
- Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client appointments.
- Analyzed and identified improvements to implement in department systems and controls.
- Organized and maintained documents, files and records.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
Education
Certificate III in Correctional Practice
Brush Farm
Sydney, NSW04-2024
Certificate in Ballet Teaching Studies -
Royal Academy of Dance
Sydney NSW2012
Certificate IV - Tertiary Preperation
TAFE
Wollongbar NSW12.2008
Certificate IV - Project Management
TAFE NSW
NSWSkills
- Decision Making
- Strong Organizational Skills
- Database and Client Management Systems
- File and record maintenance
- Relationship building and management
- Ethical standards of conduct
- De-Escalation Techniques
- Regulation compliance
- Policy Enforcement
- Critical Thinking
- Complex Problem Solving
- Clear Communication
- Creative and Adaptable
- Skilled Multi-Tasker
- Client Relations
- Multitasking and Prioritization
- Staff Scheduling
- Focus and Follow-Through
- Goal Setting
Timeline
Correctional Officer
Department of Communities and Justice
04.2023 - Current
Property Manager
Urallba 84
11.2020 - Current
Airbnb Host
Airbnb
07.2020 - Current
Client Service Representative
Wallerawang LPO
01.2015 - 11.2022
Owner/Operator
Prudence Schwarz Academy of Dance
06.2013 - 06.2021
Administrative Manager
Servcorp
01.2011 - 03.2013
Certificate in Ballet Teaching Studies -
Royal Academy of Dance
Certificate IV - Tertiary Preperation
TAFE
Certificate IV - Project Management
TAFE NSW
Certificate III in Correctional Practice
Brush Farm
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