Puaura Tuakanakore

• Conducted thorough investigations to gather evidence and facts for case resolution.
• Prepared detailed reports documenting findings, supporting case arguments, and presenting evidence clearly.
• Trained junior investigators on best practices in evidence collection and case management protocols.
• Documented findings and prepared detailed reports
• Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
• Collaborated with federal agencies on investigations.
• Assisted in the development of investigative strategies, resulting in more efficient case resolutions.
• Clearing base
• Trained new dock hands on standard operating procedures and safety protocols.
• Worked from home 2 days and work in the office 3 days a week
• Contacted customers through email and phone calls to update where their freight is.
• Dock Hand
• Resolve customer enquiries to locate their freight
• Managed a high volume of customer enquiries, providing accurate, timely, and professional administrative support.
• Follow up on ETA, redirections, misdirected freight, book in deliveries
• Created, updated, and maintained customer records and case information within Salesforce to support investigations and resolution processes.
• Utilised IPEC & Toll Priority Track & Trace and internal systems to monitor freight movements, update records, and provide accurate status reports.
• Coordinated freight collections, redirections, and delivery arrangements while ensuring compliance with business processes.
• Liaised with internal departments, including Operations, Freight Solutions and Fleet teams, to coordinate time-critical and priority freight requirements.
• Maintained detailed records and provided proactive communication to stakeholders regarding delivery updates and outcomes.

• Operated machinery for efficient food processing and packaging.
• Monitored quality control standards to ensure product safety and consistency.
• Collaborated with team members to streamline workflows and reduce downtime.
• Trained new staff on production protocols and best practices.
• Assisted in inventory management, ensuring proper stock levels of ingredients.
• Prepared ingredients for processing, ensuring accurate measurements according to recipe specifications.
• Kept work areas neat, clean, and properly sanitized.
• Built and packed boxes for shipment.
• Removed products from line that did not meet quality standards.
• Checked products for grade, color, and size.
• Loaded raw ingredients into appropriate kitchen equipment.

• Assisted with food preparation and presentation to ensure quality standards were met.
• Supported kitchen operations by maintaining cleanliness and organization of work areas.
• Trained new staff on food safety protocols and operational procedures to ensure compliance.
• Adhered to safe work practices, food safety regulations, and corporate guidelines.
• Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
• Prepared fresh, appetizing meals according to dietary guidelines and menu specifications.
• Managed cash transactions efficiently and accurately, ensuring an organized financial process for the establishment.
• Monitored food preparation and offered feedback on portion size and presentation.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Learned other teammates' work tasks to train as backup.
• Prepared and served various food and drink items to customer specifications in fast-paced environments.
• Developed and maintained positive relationships with customers to enhance service.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Greeted customers at counter to fulfill requests and answer questions.
• Made food according to standard recipes with requested changes for customer satisfaction.

• Assisted customers with product inquiries, enhancing overall shopping experience.
• Managed inventory levels, ensuring availability of popular items and minimizing stockouts.
• Trained new staff on operational procedures, fostering a collaborative team environment.
• Collaborated with management to implement promotional strategies, boosting sales during peak seasons.
• Utilized point-of-sale systems for efficient transaction processing and accurate record-keeping.
• Analyzed customer feedback to identify service improvement opportunities, enhancing satisfaction rates.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
• Trained new staff on sales techniques and store policies, enhancing overall team performance.
• Listened to customer needs and desires to identify and recommend optimal products.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Performed cash, card, and check transactions to complete customer purchases.
• Prioritized helping customers over completing other routine tasks in store.

Certificate of Achievement

Certificate Of Achievement

Certificate of Australian Mathematic

Certificate Of Achievement