Pubudu Pasan
Adelaide,Australia
Summary
Results-driven Business Analyst with over three years of experience improving business functions through data insights and cross-functional collaboration. Skilled in requirements analysis, process mapping, and user testing to deliver effective, data-driven solutions. Proficient in Power BI, SQL, and Tableau to support strategic initiatives and enhance business performance through technology.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Analyst
Australian Migrant Resource Centre
Adelaide, Australia
04.2022 - Current
- Led the end-to-end implementation of the Visual Care application, streamlining workflows, and enhancing operational efficiency across teams.
- Facilitated workshops, interviews, and surveys to gather business requirements, and translated them into actionable user stories and functional specifications.
- Created solution documents, wireframes, and data flow diagrams to improve project clarity and enhance stakeholder understanding.
- Streamlined payroll processes by automating workflows, increasing accuracy, and reducing processing time.
- Utilized data analytics tools to develop interactive dashboards and extract insights, enabling data-driven decision-making aligned with strategic priorities.
- Produced reports to support NDIS and Aged Care budgeting, highlighting KPI performance, variance forecasts, and trends to inform strategic decisions.
- Collaborated with the QA team to conduct user acceptance testing (UAT), ensuring new features met business requirements, and release standards.
- Developed SOPs, user manuals, and technical documentation; conducted training sessions to improve onboarding and internal knowledge sharing.
Business Analyst
Anunine Holdings (Pvt) Ltd
Colombo, Sri Lanka
01.2019 - 01.2020
- Oversaw requirements gathering, process mapping, solution design, and transition planning for two large-scale projects, ensuring timely delivery within budget.
- Developed customized workflows, reports, and dashboards utilizing JIRA within a change management framework to prioritize deliverables based on established categories that enhanced release management processes.
- Conducted data cleansing, analysis, and modeling using Power BI and Tableau, and created visual dashboards that delivered actionable insights and supported tactical decision-making.
- Performed As-Is/To-Be process mapping, diagnosing inefficiencies and leading process re-engineering and automation strategies that enhanced operational efficiency and customer experience.
- Implemented and maintained risk, issue, constraint, and dependency registers, which helped to reduce bottlenecks and prioritize the deliverables.
- Collaborated with senior leadership and IT to implement data-driven initiatives that enhanced performance, optimized profit, and unlocked growth opportunities.
- Resolved key process inefficiencies through analysis and solution design, reducing operational delays by 15%, and improving team productivity.
Finance Cost Controller
Intercontinental Hotels & Resorts (IHG)
Dubai, United Arab Emirates
06.2017 - 02.2019
- Controlled and monitored budgets, implementing new processes to verify supplier claims, which led to a reduction in processing time, and improved financial accuracy.
- Conducted business process mapping for the MRP (Material Requirements Planning) process, identifying gaps, and introducing changes that improved lead times by 5%.
- Developed an inventory procedures manual, streamlining operations for returns, organization, and storage, resulting in improved overall workflows.
- Analyzed data collected on purchase orders and project costs, and developed a dashboard using Microsoft Excel to visualize insights, which helped to implement control measures and reduce costs by 4%.
- Prepared detailed marketing forecasts on a daily, weekly, and monthly basis, recommending upselling strategies that contributed to a 3% increase in revenue.
- Managed the returns process and invoicing for goods, ensuring accurate documentation and timely communication with suppliers and vendors to resolve discrepancies, streamline the receiving process, and maintain strong vendor relationships.
Systems Administrator
The Hyper Technology
Colombo, Sri Lanka
03.2016 - 09.2016
- Implemented routine system checks to ensure optimal performance, and proactively identified potential issues, contributing to improved system reliability and uptime.
- Managed system backups and data recovery processes to ensure reliable data protection, while collaborating with the IT team to troubleshoot hardware and software issues, minimizing downtime, and enhancing system reliability and user experience.
- Supported system upgrades and patches to keep software and hardware secure, while monitoring network performance and providing technical support to ensure smooth IT operations, with minimal disruptions.
- Assisted in documenting IT processes and procedures, creating clear records that helped streamline troubleshooting, and improved system maintenance efficiency.
Education
Bachelor of Business Information Systems - Business Analytics
Swinburne University of Technology
Melbourne, Victoria11.2021
Diploma of Business -
Swinburne University of Technology
Melbourne, Victoria10.2019
Diploma in Systems Design -
National Institute of Business Management (NIBM)
Colombo, Sri Lanka03.2017
Skills
- Requirements analysis and gathering
- Project coordination
- Problem solving
- Agile methodologies
- Process automation and improvement
- Analytical thinking
- Process mapping
- Data analysis and visualization
- User acceptance testing
- Stakeholder management
- Strategic planning
- Cross-functional collaboration
Certification
- RPA Developer Foundation Diploma, UiPath Academy, 09/2018, 10/2020
- Certificate of cross training in cost controlling, Intercontinental Dubai Marina, 02/2018, 09/2018
- Certificate in Computer Science, National Institute of Business Management (NIBM), 07/2015, 10/2015
Accomplishments
- Swinburne Emerging Leader Program, 01/2021, certified in career development, recognizing the demonstration of Swinburne values and the development of employability skills
- Employee of the Month, 06/2018, received the award for Employee of the Month at Intercontinental Dubai Marina for outstanding performance and outcomes delivered, Finance Cost Controlling
- Best coding specialist and top 5 student award, 07/2016, National Institute of Business Management (NIBM)
- High school senior prefect, 05/2010, appointed as senior prefect at Royal College, Sri Lanka, where I developed leadership skills through coaching and mentoring junior students
Assessments
- Recognized Skill Assessments, Australian Computer Society (ACS), 06/2025
- ACS Skills Assessment – Data Analyst (ANZSCO 224114), Australian Computer Society (ACS)
- ACS Skills Assessment – Business Analyst (ANZSCO 261111), Australian Computer Society (ACS)
- ACS Skills Assessment – Systems Analyst (ANZSCO 261112), Australian Computer Society (ACS)
References
References will be furnished upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Analyst
Australian Migrant Resource Centre
04.2022 - Current
Business Analyst
Anunine Holdings (Pvt) Ltd
01.2019 - 01.2020
Finance Cost Controller
Intercontinental Hotels & Resorts (IHG)
06.2017 - 02.2019
Systems Administrator
The Hyper Technology
03.2016 - 09.2016
Bachelor of Business Information Systems - Business Analytics
Swinburne University of Technology
Diploma of Business -
Swinburne University of Technology
Diploma in Systems Design -
National Institute of Business Management (NIBM)
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