Pubuduni Ekanayake
Thomastown
Summary
Compassionate and dedicated Master of Counselling Final Year student with a strong academic background and hands-on training in psychological theory, therapeutic approaches, and client support. Seeking a placement opportunity to apply and expand counselling skills in a real-world setting while supporting diverse client needs with empathy and professionalism. Experienced with handling customer interactions and resolving issues promptly, utilizing communication and empathy to build strong customer relationships. Proven track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Friendly Grocer Supermarket
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Supervisor
Acan Group
01.2024 - 01.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Executive Administrative Coordinator
Microtech Biological (PVT) LTD
01.2021 - 07.2023
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Optimized workflow within the department by assigning tasks based on individual strengths and skill sets.
Education
Master of Counselling -
Australian Institute of Professional Counsellors
02.2026
BSc Hons - Biotechnology
Northumbria University UK
07-2020
Skills
- Effective listening and Empathy communication
- Application of therapeutic modalities: CBT, Person-Centered, Narrative Therapy
- Customer service
- Critical thinking
- Problem resolution
- Case documentation and progress notes
- Culturally sensitive and trauma-informed care
- Group facilitation and psychoeducation
- Confidentiality and ethical practice (familiarity with ACA Code of Ethics)
Certification
- HLTAID009 Provide cardiopulmonary resuscitation - St John Ambulance Australia
- HLTAID010 Provide basic emergency life support St John Ambulance Australia
- HLTAID011 Provide First Aid – St John Ambulance Australia
- Working with Children Check
Hobbies and Interests
Sketching and Painting, Mindfulness and Meditation, Yoga and Holistic Wellness
Languages
English
Full Professional
Timeline
Customer Service Representative
Friendly Grocer Supermarket
04.2024 - Current
Supervisor
Acan Group
01.2024 - 01.2025
Executive Administrative Coordinator
Microtech Biological (PVT) LTD
01.2021 - 07.2023
Master of Counselling -
Australian Institute of Professional Counsellors
BSc Hons - Biotechnology
Northumbria University UK
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