Pui Kei Chan
Central Coast,NSW
Summary
Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Cafe Manager
Dexpresso Cafe
08.2023 - Current
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
- Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
- Implemented cost saving measures to reduce operational costs and align with budget.
- Implemented new technology systems such as point-of-sale software improving order accuracy reducing wait times.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Barista
Soul Origin
03.2019 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Cashier
Take Away
01.2016 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Graduate Diploma - Hospitality
AUSTRASIA COLLEGE
Ultimo, NSW06.2023
Skills
- Foodservice
- Order Management
- Health and Safety Regulations
- Food Safety Compliance
- Market Tracking
- Menu Updating
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Malay
Limited Working
Timeline
Cafe Manager
Dexpresso Cafe
08.2023 - Current
Barista
Soul Origin
03.2019 - Current
Cashier
Take Away
01.2016 - 01.2019
Graduate Diploma - Hospitality
AUSTRASIA COLLEGE
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