Pui Ling Tammy Tam

• Led enterprise-wide reviews of business operations to identify inefficiencies, risks and improvement opportunities
• Developed and designed future-state strategic plans for improved processes, including cost-benefit analyse to support strategies
• Created process maps by using Visio and documentation; led stakeholder engagement and training.
• Facilitated working group regular meeting and coached teams on readiness of process improvement
• Maintained positive team dynamics and resolved cross-functional conflicts to achieve strategic outcomes

Key Achievements

• Reduced 10% - 15% business operational cost
• Successfully led cross-functional teams during operational process change events.
• Successfully guided a team through challenges and met business yearly KPI targets in last 4 financial years.

• Delivered and automated key reports using PowerBI and SQL to support compliance and operational needs.
• Supported strategic initiatives with evidence-based insights and performance tracking
• Provided insights into customer payment behavior to support decision-making across credit team

Key Achievements

• Automated customer profile reports, enabling teams to meet & achieve their monthly targets, which allow 2 FTEs to assist other areas in needed.
• Developed & simplified yearly financial key metric forecasting model
• Improved & maintain yearly budget expense by providing a daily tracking reports.

• Managed complex dispute cases involving network distributors and customers.
• Utilized strong knowledge of energy regulatory frameworks to assist and educate customers and stakeholders.
• Enquire and stakeholder requirements.

Key Achievements

• Resolved a $4.2M UMS dispute and C&I gas disputed cases $10+m, met expectations of all parties