Pui Shan (Sanny) Chen
503/8 Station Street,VIC
Overview
20
20
years of professional experience
Work History
AOD & Gambling Addictions Counsellor
Turning Point, Eastern Health
08.2023 - Current
- Provide counselling and referral support to clients struggling with alcohol, drugs or gambling issues, via telephone and online chats.
- Maintain accurate documentation of client interactions, referral pathways and outcomes.
- Conduct risk-assessment and provide crisis intervention to ensure safety and stability for at-risk clients.
- Coordinate referral pathways for addiction support services to connect clients to detox, rehabilitation, support groups, ongoing counselling pathways. Make similar connections for families and affected others.
- Develop relapse prevention strategies with clients.
- Attend both group and peer supervision, support junior counsellors to foster professional development for self and team.
- Ongoing development of cultural and linguistic awareness to meet the needs of clients and affected others.
Shift Supervisor
Turning Point, Eastern Health
06.2024 - 08.2025
- Supervised daily operations and provided support to counselling team to ensure smooth delivery of service to clients across multiple telephone and online counselling platforms.
- Daily identification and resolving of IT-related issues that commonly arise with a 24/7 telephone and online counselling service.
- Coordinated shift schedules through rostering to manage staff allocation and resources, especially during peak seasons to support client needs.
- Managed and resolved client complaints and issues through communication with Senior Management and adherence to company policies.
- Trained and mentored staff on operational procedures and best practices when new systems are introduced.
- Resolved employee conflicts and addressed performance issues as necessary.
- Provided ad-hoc clinical supervision for counselling team.
- Developed training materials for returning or new staff.
Registered Counsellor and Manager
National Council Of Social Service
03.2019 - 04.2023
- On secondment from the National Council of Social Service (NCSS), to serve as counsellor at Eagles Mediation and Counselling Centre (EMCC).
- Conducted onsite and online counselling, including intake and assessment, for individuals, couples and families for mental health issues and conditions, relationship conflicts, anxiety and stress-related challenges.
- Conducted pre-mediation sessions for clients experiencing interpersonal conflicts in family, work places or communities. Provided counsel of service in meeting clients' needs and suitable referrals.
- Developed materials and conducted mental health-related trainings for organisations and public.
- Organised and conducted employment-related support groups for clients struggling with unemployability.
- Strategised and reviewed subsidy policies to provide for needy clients applying for counselling or mediation services.
- Supported outreach programmes through contributions to publicity newsletters and mailers, podcast features and collaborations with potential partners and sponsors.
English Language and Literature Teacher
Ministry Of Education
01.2011 - 12.2016
- On secondment from the Ministry of Education (MOE), to serve at Fairfield Methodist Secondary School.
- Prepared and implemented comprehensive curriculum and lesson plans for the teaching of English Language and English Literature.
- Created individual and group assessments to assess student progress and provided feedback to improve performance and establish academic success.
- Supported student skill development by conducting Character and Citizenship curriculum. Collaborations with school counsellor, teachers and parents to support struggling students with academic and social needs.
- Planned and conducted 5 overseas expeditions with students for sports competitions and volunteering experience.
- Manager for the Basketball school teams (upper secondary and lower secondary divisons)
Corporate Communications Executive
National University Hospital
11.2008 - 09.2010
- Worked in a team to cultivate strong corporate image and branding.
- Established and implemented internal and external communication plans to establish consistent and timely messaging.
- Established and managed relationships with key media contacts to promote optimal coverage of company initiatives and address public communications in crisis situations.
- Create and publish content and/or copy for press releases, website, newsletters, and social media platforms.
Public Relations Intern
Ogilvy Public Relations Worldwide
01.2006 - 09.2006
- Responded to media inquiries, monitored media coverage for clients.
- Maintained and updated media and client contact lists and databases for ease of access.
- Coordinated media events, photo opportunities and press interviews to drive client engagement.
- Drafted, edited and distributed press releases, media advisories and other public relations materials.
Education
Graduate Certificate - Addictive Behaviours
Monash University
Melbourne, VIC04-2025
Master of Counselling
Monash University
Melbourne, VIC02.2019
Post-Graduate Diploma in Education
National Institute of Education
Singapore01.2012
Bachelor (Honours) in Communication & Information
Nanyang Technological University
Singapore04.2008
Skills
- Certified Clinical Trauma Specialist - Individual (CCTSI)
- Gottman Method Couples Therapy - Level 2
- Clinical Supervision - Bouverie Centre
- Grief Recovery Method © Specialist
Accomplishments
Counsellor, Level 4 Member - Australia Counselling Association (ACA)
Accomplishments
Recipient of the 2017 Lien Foundation Post-Graduate Scholarship for Social Service Leaders, for the study of Masters of Counselling, Monash University
Recipient of the 2023 Turning Point Scholarship for the study of Graduate Certificate in Addictive Behaviours, Faculty of Medicine, Nursing and Health Sciences, Monash University
Languages
- English - spoken/written
- Mandarin - spoken/written
Timeline
Shift Supervisor
Turning Point, Eastern Health
06.2024 - 08.2025
AOD & Gambling Addictions Counsellor
Turning Point, Eastern Health
08.2023 - Current
Registered Counsellor and Manager
National Council Of Social Service
03.2019 - 04.2023
English Language and Literature Teacher
Ministry Of Education
01.2011 - 12.2016
Corporate Communications Executive
National University Hospital
11.2008 - 09.2010
Public Relations Intern
Ogilvy Public Relations Worldwide
01.2006 - 09.2006
Graduate Certificate - Addictive Behaviours
Monash University
Master of Counselling
Monash University
Post-Graduate Diploma in Education
National Institute of Education
Bachelor (Honours) in Communication & Information
Nanyang Technological University