Pui Yuk Angela Tsang
Perth,WA
Summary
Proven leader with a track record of enhancing store operations and patient care at PERA Australia Pty Ltd. Excelled in customer service and team leadership, significantly improving client satisfaction and operational efficiency. Skilled in multitasking and organization, adept at fostering positive relationships and solving complex problems. Demonstrates outstanding communication skills and a friendly, positive demeanour.
Overview
9
9
years of professional experience
Work History
Store Manager
PERA Austrailia Pty Ltd.
01.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
Assistant in Nursing
Aspen Medical
10.2023 - 12.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Administered medication under supervision of nursing staff, contributing to effective treatment plans.
COVID-19 Tester
ACL Laboratories
04.2022 - 10.2022
- Contributed to increased testing capacity through collaboration with colleagues on process improvements and resource allocation strategies.
- Delivered exceptional customer service by patiently addressing patient concerns and providing clear explanations of the testing process.
- Worked effectively under pressure during periods of high demand for COVID-19 testing services while maintaining focus on accuracy and timeliness of results delivery.
- Maintained a clean and organized workspace, enabling efficient workflows which led to quick turnaround times for test results.
- Streamlined data entry processes, ensuring accurate record-keeping for each patient''s test result information.
- Reduced wait times for test results by efficiently managing sample processing and analysis.
- Educated patients about COVID-19 symptoms, prevention measures, and follow-up steps after receiving test results.
- Documented and verified patient information using laboratory information system.
Support Worker
Avivo
07.2018 - 09.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Promoted community integration by providing extensive physical, emotional and social support.
- Assisted clients in managing medications, ensuring adherence to prescribed treatments.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
Assistant in Nursing
Mercy Care
04.2015 - 02.2017
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
Education
Diploma of Community Services - Aged Care
Australian Professional Skills Institute
Perth, WA03.2017
Certificate IV - Aged Care
Australian Professional Skills Institute
Perth, WA10.2015
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Store Manager
PERA Austrailia Pty Ltd.
01.2024 - Current
Assistant in Nursing
Aspen Medical
10.2023 - 12.2023
COVID-19 Tester
ACL Laboratories
04.2022 - 10.2022
Support Worker
Avivo
07.2018 - 09.2021
Assistant in Nursing
Mercy Care
04.2015 - 02.2017
Diploma of Community Services - Aged Care
Australian Professional Skills Institute
Certificate IV - Aged Care
Australian Professional Skills Institute
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