Diploma - Hospitality And Management
Astral Skills
02.2023 - Current
Puja Bhattarai
Customer service
Penrith,NSW
Timeline
Customer Service Assistant and food handler
Hotlips cafe
02.2023 - Current
Customer Service Assistant
Cafe 16
04.2021 - 07.2022
Customer Service Assistant
Woodpecker cafe
11.2020 - 06.2021
Work History
Customer Service Assistant and food handler
Hotlips cafe
sydney , NSW
02.2023 - Current
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Organized and scheduled customer orders to appropriate departments.
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with kitchen staff to ensure timely delivery of meals, resulting in satisfied customers.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Customer Service Assistant
Cafe 16
sydney , NSW
04.2021 - 07.2022
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Communicated with suppliers to maintain updated information regarding status of current orders.
- Implemented and developed customer service training processes.
Customer Service Assistant
Woodpecker cafe
sydney , NSW
11.2020 - 06.2021
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer calls and emails to answer questions about products and services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained clean and organized work environment to maintain customer safety.
Overview
3
3
years of professional experience
Education
Diploma - Hospitality And Management
Astral Skills
Parramatta 02.2023 - Current
Skills
- Hospitality Management
- Cash Handling
- Till Counting
- Staff Training
- Cash Register Operations
- Understanding Customer Needs
- Safety Measures
- Calm and Professional Under Pressure
- Sales and Upselling
- Guest Satisfaction
- Creative Solutions
Summary
- Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
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