Puja Bhujel Khadka
Tuggerah,Australia
Summary
Compassionate and driven Master of Social Work student with hands-on placement experience supporting individuals and groups from diverse cultural and socio-economic backgrounds. Skilled in applying social work theories, ethical frameworks, and trauma-informed practices. Committed to empowering clients and advocating for social justice through strengths-based and person-centered approaches.
Overview
6
6
years of professional experience
Work History
Store Manager
Star Phones
Tuggerah, Australia
07.2022 - Current
- Managed daily operations and provided customer-focused service in a high-paced retail setting.
- Developed leadership and time management skills, balancing responsibilities while mentoring junior staff.
- Fostered strong communication and problem-solving abilities adaptable to social work settings.
- Repaired iPhones, Samsung devices, tablets, and iPads, maintaining high standards of quality and efficiency.
Social Work Student – Field Education Placement
School of Creative Arts and Performing Arts,Excelsia College
Sydney, New South Wales
08.2024 - 11.2024
- Facilitated group activities aligned with Sustainable Development Goals (SDGs), promoting well-being and inclusion among international students.
- Applied Tuckman’s group development theory and PMBOK principles to plan and manage sustainable group projects and presentations.
- Explored the intersection of creative arts (music, dance, drama) with mental health under SDG 3 (Good Health & Well-Being).
- Developed communication and advocacy skills by delivering group presentations and interactive educational posters.
- Fostered cultural responsiveness and inclusivity by engaging with students from diverse backgrounds and reflecting on group interactions.
- Integrated Ngurra principles in reflective journaling and ethical decision-making, guided by the AASW Code of Ethics.
- Participated in regular supervision and peer collaboration, enhancing self-awareness and professional development through reflective practice.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
Customer Care Representative
Call Center Solutions
Kathmandu, Nepal
02.2019 - 01.2022
- Provided empathetic and efficient service to a high volume of clients, resolving queries and ensuring satisfaction.
- Built strong interpersonal communication skills and cultural sensitivity essential for social work practice.
Education
Master of Social Work (Qualifying) -
Excelsia College
Sydney, NSW08.2026
Graduate Certificate in Social Science -
Excelsia College
Macquarie Park, NSWSkills
- Culturally Responsive Practice
- Reflective Supervision & Journaling
- Ethical Decision-Making (AASW Framework)
- Trauma-Informed Approaches
- Group Work Theory (Tuckman’s Model)
- Project Planning (PMBOK)
- Interpersonal & Communication Skills
- Time Management
- Active Listening
- Critical Thinking
References
- Manita Shrestha, Store Manager, Mobile Palace, 0433 915 152
- Shiva Otim, Supervisor on Placement, 040-279-2047
- Dibya Shree Chettry, Field educator, 0426387677
Placement Experience
Social Work Student – Field Education Placement, Excelsia College, 02/25, 06/25, Facilitated group activities aligned with Sustainable Development Goals (SDGs), promoting well-being and inclusion among international students., Applied Tuckman’s group development theory and PMBOK principles to plan and manage community engagement projects., Practiced cultural responsiveness and integrated Ngurra principles in reflective journaling and case discussions involving Aboriginal clients., Engaged in ethical decision-making and supervision, applying the AASW Code of Ethics to address dilemmas involving confidentiality and client support.
Timeline
Social Work Student – Field Education Placement
School of Creative Arts and Performing Arts,Excelsia College
08.2024 - 11.2024
Store Manager
Star Phones
07.2022 - Current
Customer Care Representative
Call Center Solutions
02.2019 - 01.2022
Master of Social Work (Qualifying) -
Excelsia College
Graduate Certificate in Social Science -
Excelsia College
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