Puja Century
Hurstville,NSW
Summary
Hardworking employee with customer service, multitasking, and time management abilities. My aim is to deliver a delightful and remarkable experience to every single client. Highly motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Accustomed to working efficiently on my own without supervision and picking up new skills fast.
Overview
1
1
year of professional experience
Work History
Nail Technician
Kristal Nails
Waterloo , NSW
02.2023 - Current
- Demonstrated knowledge of all products and services offered in the salon.
- Maintained customer records for future reference.
- Educated clients on proper nail care techniques.
- Conducted consultations with clients to determine their needs and preferences.
- Assisted with inventory management tasks such as restocking supplies when needed.
- Responded promptly to customer inquiries and complaints.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Utilized customer feedback to improve services offered at the salon.
- Provided excellent customer service through friendly interactions with clients.
- Met with clients to discuss needs, service preferences and special requests.
- Built repeat client base to increase profits and stabilize cash flow.
Beauty Advisor
Glossy girls
Kathmandu , Nepal
- Provided customers with product advice and recommendations based on their individual needs.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Upsold additional beauty items when appropriate to increase sales revenue.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Recommended complementary products based on guest interests or items selected for purchase.
Retail Cashier
Bhatbhateni
Kathmandu , Nepal
- Processed cash, credit, and check payments accurately and efficiently.
- Balanced the daily cash register transactions with accuracy and attention to detail.
- Stocked shelves when needed and kept the sales floor neat and organized.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Built and maintained productive relationships with employees.
- Scanned items and checked pricing on cash register for accuracy.
Education
BBA - Accounting
Central Queensland University
Sydney, NSWSkills
- Appointment Scheduling
- Customer Complaint Resolution
- CRM Software
- Customer Education
- Email Etiquette
- Payment Processing
- Follow-up skills
- Upselling strategies
- Client Relationship Building
- Appointment Setting
- Goal-Oriented
Timeline
Nail Technician
Kristal Nails
02.2023 - Current
Beauty Advisor
Glossy girls
Retail Cashier
Bhatbhateni
BBA - Accounting
Central Queensland University
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