Puja Dev
Sunshine,VIC
Summary
I had four years of experience in Administration, Customer Service, Cash Handling. Specialized in Bank and retail chain in Bangladesh. Specialist with extensive management experience. Strong interpersonal skills innovative problem solver, developed and implemented new service strategies to increase customer satisfaction. Well versed with overall Money exchange and production processes which includes Stock Management. Currently I am open to businesses that are willing to offer me the opportunity to prove my worth & skills.
Human Resources Executive with 1 years of progressive HR experience and advanced knowledge of employment law, compensation, recruitment and employee relations. Engages with HR service providers and suppliers on HR systems, payroll, insurance and training and development to promote high performing organization with efficient operating systems, professional and skilled staff and sound financial resources. Maintains strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in multi-cultural environment.
Overview
7
7
years of professional experience
Work History
Executive (HR)
J.B.L INTERNATIONAL
03.2023 - 04.2024
- Reduced employee turnover rates with targeted recruitment strategies and improved onboarding processes.
- Streamlined HR processes by implementing new software solutions and optimizing workflows.
- Coordinated employee engagement activities such as team-building events or recognition programs to foster a positive work environment.
- Conducted workplace investigations into employee concerns or complaints, ensuring prompt resolution and maintaining a safe and respectful work environment for all employees.
FACE TO FACE CUSTOMER SERVICE REPRESENTATIVE
EUROPE BANGLA PTY LTD.
01.2022 - 02.2023
- Represented the largest telecommunication residential brand new products
- Built rapport and product presentation with potential customers
- Overcome objections and related issues with quality conversations
- Implemented innovative methods to achieve personal set targets
- Sign UP and Process sales applications
Savings Specialist
Brac Bank Ltd Bangladesh
01.2021 - 12.2021
- Operating with a dedicated focus on the effective delivery of customer service, merchandise presentation, OH&S and procedural compliance and financial targets
- Preparing and submitting personal loan and credit card applications for, and on behalf of new and existing clients
- Ensuring a focus on frontline service when responding to, and meeting the needs of customers with queries
- Achieving bank targets through the opening of new accounts and completion of applications for new loan, credit card and insurance products
- Processing International money transfers, buying and selling foreign currency and issuing drafts; following internal procedures at all times
- Identifying customer needs and directing them to relevant areas, including cashier, teller, financial planner and lenders
- Working with a delegated authority for the management of customer accounts, completion of financial transactions and processing of applications for credit up to $100,000
Customer service representative
Aarong, Bangladesh
05.2017 - 06.2019
- Customer service
- Overcoming objection and related issues with quality conversation
- Implementing innovative methods to achieve personal set targets
- Sign UP and Process sales applications
Education
Master of Social Science - Public Administration
University of Chittagong
Chittagong, Bangladesh12.2021
Certificate III - Painting And Decorating
Laneway Education Pty Ltd.
Melbourne, VIC06.2026
Bachelor in Social Science - Public Administration
University of Chittagong
Chittagong, Bangladesh10.2020
Skills
- Four years’ experience in customer service both face to face and over the phone
- Ability to analysing & interpret of data
- Ability to communicate & interact with management at all levels of an organization and to work effectively with a wide range of departments
- Strong Ability to manage resources
PREFFERED NAME
PUJA
References
Reference on request
Painting and Crafting
I love painting and can paint like a professional. Want to take this hobby as my profession too
Additional Information
I have profound knowledge on GRAPHIC DESIGN and DIGITAL MARKETTING. Have completed some courses on this sector.
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Executive (HR)
J.B.L INTERNATIONAL
03.2023 - 04.2024
FACE TO FACE CUSTOMER SERVICE REPRESENTATIVE
EUROPE BANGLA PTY LTD.
01.2022 - 02.2023
Savings Specialist
Brac Bank Ltd Bangladesh
01.2021 - 12.2021
Customer service representative
Aarong, Bangladesh
05.2017 - 06.2019
Master of Social Science - Public Administration
University of Chittagong
Certificate III - Painting And Decorating
Laneway Education Pty Ltd.
Bachelor in Social Science - Public Administration
University of Chittagong
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