Puja Lama
Manor Lakes,VIC
Summary
Detail-oriented and results-driven professional with a solid background in accounting and financial management. Possessing a Master's degree in Professional Accounting and Business Administration, with proven expertise in financial analysis, budgeting, and reporting. Adept at implementing internal controls to ensure compliance with regulatory standards and company policies. Effective communicator and team player, capable of collaborating with cross-functional teams to drive performance and organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Executive housekeeping relief manager
AHS hospitality
10.2022 - Current
- Manage the overall operations of the housekeeping and laundry departments to ensure maximum department productivity and service quality standards
- Supervise work activities of staffs and ensured adherence to company quality standards
- Supervise the department including inventory, scheduling staff, customer service, and data entry
- Manage operating expenses to minimize costs while providing excellent guest services and maintaining operational par levels of supplies
- Acknowledge budget and payroll guidelines to ensure that each area of responsibility operates within established cost while providing maximum service
- Prepare work schedules, payroll and workloads for housekeeping staff ensuring maximum efficiency
- Administer staff training, inter-department communications, and staff scheduling
- Administer 90-day and annual performance reviews of associates and implemented corrective action as required
- Respond to concerns and requests and take necessary corrective action including timely follow-up.
Operations Manager
Scape living in Melbourne
12.2021 - 10.2022
- Manage operations team direct report to national manager
- Work closely with site managers to ensure all compliance and standards are met to minimize risk and maximize business efficiency and outcomes
- Recruit new staff members, take disciplinary procedures, conduct performance evaluation, training and development of team members
- Develop minimum standards for prospective members of his department and minimum standards for rating the work
- Manage all financial aspects if business units including budgeting, cost control, report all budgetary and qualitative KPIs are achieved
- Ensure efficient use of departmental resources
- Approve invoices from suppliers
- Maintain good relationships with customers and/or clients and suppliers
- Maintain good relationships with managers of other units in the organization.
Duty Manager
Minor hotel management
04.2018 - 12.2021
- Managed team productivity and workflow to exceed quality standards
- Worked with the front desk to respond promptly to all guest requests
- Made roster, shift reports, productivity reports and other business documentation
- Placed orders for housekeeping supplies and guest toiletries
- Improved process efficiency through effective inventory control in alignment with client standards
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards
- Evaluated employee performance and developed improvement plans
- Increased employee performance through effective supervision and training
- Trained and mentored all new personnel to maximize quality of service and performance.
Housekeeping Assistant
Minor hotel management
04.2016 - 03.2018
- Ordered and stocked supplies to avoid shortages and excess inventory
- Responding to cleaning emergencies on behalf of guests with speed, ease and confidentiality
- Operated steam cleaner for cleaning mattress and used chemicals by following all safety protocols and procedures to avoid burns and injuries
- Worked with 28-person housekeeping staff to maintain a clean, organized guest facility
- Inspected lobbies, rooms, halls and offices to determine levels of cleanliness
- Prepared rooms with top-notch standards every time
- Maintained standard procedures for cleaning and developed new methods, to increase efficiency.
Education
Master’s in Business Administration / Master’s in Professional Accounting -
Holmes College
03.2016
Bachelor’s in Business Administration -
Modern Nepal College
01.2013
Skills
- Attention to Detail
- Human resources knowledge
- Willing to Learn
- Planning and coordination
- Proactive and Focused
- Expense Tracking
- Internal Controls
- Staff Management
- Problem solving
- Time management
- Cost Control
Certification
- 2022, First Aid and CPR
- 2022, Mental Health First Aid
- 2016, Finalist housekeeper employee of the year
- 2017, Certificate of excellence for best performance review
- 2018, Housekeeper of the year runner up in Victoria
Personal Information
Title: Executive housekeeping manager
References
- Deshan Gamage, General Manager- Oaks on William, Minor hotel Management, 0414001926
- Erin Richey, General manager- Verui hotel, 0403150002
Timeline
Executive housekeeping relief manager
AHS hospitality
10.2022 - Current
Operations Manager
Scape living in Melbourne
12.2021 - 10.2022
Duty Manager
Minor hotel management
04.2018 - 12.2021
Housekeeping Assistant
Minor hotel management
04.2016 - 03.2018
Master’s in Business Administration / Master’s in Professional Accounting -
Holmes College
Bachelor’s in Business Administration -
Modern Nepal College
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