Puja Shah
Summary
Proven ability to manage patient scheduling, maintain medical records, and facilitate smooth clinic operations while ensuring high patient satisfaction. Adept at multitasking in fast-paced environments and skilled in streamlining administrative processes to improve office efficiency. Recognized for reducing patient wait times and increasing appointment accuracy.
Experienced with managing front office healthcare operations, ensuring smooth patient check-ins, and efficient appointment scheduling. Utilizes effective communication and organizational skills to enhance patient satisfaction and office efficiency. Knowledge of electronic health records and teamwork is essential for maintaining a well-functioning medical practice.
Medical office professional prepared to excel in front desk role. Known for teamwork, adaptability, and delivering high-quality service with a focus on patient satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist
Harbour Radiology
04.2015 - 05.2025
- Contributed to the optimization of appointment booking systems by offering insightful feedback on user experience improvements.
- Accurately recorded patient demographics, histories, referral sources, insurances information into electronic health records system to ensure proper documentation.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Streamlined front office operations for improved patient flow and reduced wait times.
- Assisted with medical coding and billing tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office bookkeeping with insurance billing and patient payments.
- Managed office correspondence, including faxes, emails, and mail distribution to appropriate personnel in a timely manner.
- Maximized appointment availability by coordinating daily schedules for multiple radiologists, technologists, and support staff.
Medical Receptionist
Colebee Medical Centre
06.2024 - 03.2025
- Manage patient appointments and scheduling for a clinic, averaging over 300 patients weekly, ensuring minimal wait times and efficient clinical flow.
- Greeted and assisted over 60 patients daily, maintaining a professional and welcoming environment.
- Implemented a new digital record-keeping system, decreasing paperwork processing time.
- Increase patient satisfaction through effective scheduling and follow-up reminders.
- Helped patients complete necessary medical forms and documentation.
- Managed multiple phone lines, answering phone calls while maintaining quality service.
- Handled financial transactions related to copayment or self-pay fees while adhering to company policies regarding payment collection.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Prepared and processed patient referrals and transfer requests.
Admin Coordinator/Warehouse Storeperson
HealthCare Logistics
11.2017 - 04.2024
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Provide assistance to receiving supervisor for daily tasks and resolve issues.
- Verified invoice for quantity as per SAP number through MS Excel.
- Transfer daily data to the Oracle WMS system and generate new barcodes for products.
- Discuss safety and KPI with managers.
- Provide backup for team members during their time off leave.
- Check and follow up on email, queries, coordinating with the IT team via web chat, phone and email for technical issues.
- Entered data, generated reports, and produced tracking documents.
- Provide training to the new staff
- Received and checked incoming goods for damage and discrepancies with paperwork.
Education
Health Administration Cert-III - Health Administration
TAFE NSW
Blacktown, NSW04-2024
Masters of Commerce - Commerce
Gujarat University
Gujarat, India03-2005
Bachelor of Commerce - Commerce
Som Lalit Collage of Commerce
Gujarat, India03-2003
Skills
- Best Practice, Comrad Medical system, InteleViewer, Proda, Podium, HotDoc
- SAP, Microsoft Office Suite, MYOB, QuickBooks, PowerPoint
- Patient scheduling and appointment management
- Electronic health records management
- Insurance verification and billing
- Communication and customer service
- Office administration and front desk operations
- Telephone etiquette
- Medical terminology
- Medical billing, coding, and co-payment collection
- Patient registration, documentation, and recordkeeping
- Organization and time management
Certification
- Certified Medical Administrative Assistant (CMAA) - (Current)
- Certified Electronic Health Records Specialist (CEHRS) - (Current)
- HIPAA Certification - (Current)
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Medical Receptionist
Colebee Medical Centre
06.2024 - 03.2025
Admin Coordinator/Warehouse Storeperson
HealthCare Logistics
11.2017 - 04.2024
Front Desk Medical Receptionist
Harbour Radiology
04.2015 - 05.2025
Health Administration Cert-III - Health Administration
TAFE NSW
Masters of Commerce - Commerce
Gujarat University
Bachelor of Commerce - Commerce
Som Lalit Collage of Commerce
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