Puja Shrestha
WILLIAMS LANDING,VIC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Area Operations Manager
LUXXE Outsourced Hotel Services
04.2021 - Current
- Maximised profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
- Enhanced customer satisfaction through focused staff training and regular performance evaluations.
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
- Improved overall operational efficiency by streamlining processes and implementing new systems.
- Ensured compliance with safety regulations, leading to a decrease in workplace accidents and injuries.
- Provided ongoing support to team members during times of organisational change or restructuring efforts.
- Built strong rapport with vendors, securing favourable terms for contracts and negotiations.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Traveled to over 10 locations per week to manage each sites and perform reviews of individual managers and employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Increased employee retention rates by developing comprehensive onboarding programs for new hires.
- Reported issues to higher management with great detail.
Executive Housekeeping Manager
Silk Hospitality
01.2017 - 03.2021
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
- Improved employee retention rates by creating a positive work culture, offering competitive benefits packages, and conducting regular performance reviews.
- Mentored junior team members, providing guidance on best practices in housekeeping management techniques for their professional development.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Built strong relationships with key vendors, resulting in cost-effective solutions and timely delivery of supplies.
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
Executive Housekeeping Manager
Lexy Group
02.2012 - 08.2014
- Ensured compliance with safety regulations, maintaining safe work environment for all employees.
- Leveraged industry trends and performance metrics to make informed decisions regarding staffing levels, equipment investments, and service enhancements.
- Maximised guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Promoted culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
- Streamlined weekly cleaning schedule for 300 plus employees.
Education
Diploma Of Business Management - Business
Victorian Institute Of Technology
Melbourne, VIC03.2015
Diploma of Hospitality Management - Hospitality
Victorian Institute Of Technology
Melbourne, VIC03.2012
Skills
- Performance Analysis
- Excellent interpersonal skills
- Operational Efficiency
- Knowledge of performance tracking
- Budget knowledge
- Outstanding communication skills
- Strategic Planning
- Compliance Management
- Workforce Planning
- Report writing experience
- Federal Regulations
- Teamwork and Collaboration
- Team Leadership
- Customer Service Management
- Business Growth Initiatives
- Performance Evaluations
Timeline
Area Operations Manager
LUXXE Outsourced Hotel Services
04.2021 - Current
Executive Housekeeping Manager
Silk Hospitality
01.2017 - 03.2021
Executive Housekeeping Manager
Lexy Group
02.2012 - 08.2014
Diploma Of Business Management - Business
Victorian Institute Of Technology
Diploma of Hospitality Management - Hospitality
Victorian Institute Of Technology
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