Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Puja Shrestha

Puja Shrestha

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Web Administrator

12.2024 - Current


  • Developed performance metrics to benchmark websites.
  • Coordinated with developers and designers to confirm websites are user-friendly, visually appealing and optimized for SEO.
  • Developed and maintained responsive websites for internal and client use, enhancing usability and accessibility.
  • Built custom UI components using HTML5, CSS3, JavaScript, and integrated Ant Design for improved styling consistency.
  • Implemented SEO best practices, optimising site performance and search rankings.
  • Managed hosting, domains, and security patches to ensure site reliability and data protection.
  • Collaborated with designers and marketing teams to deliver visually engaging, brand-compliant layouts.

Receptionist Administrator

Graduate Plus
01.2023 - 11.2024
  • Handled complaints and questions, and re-directed calls to other team members.
  • Greeted visitors warmly and ensured they had a positive experience.
  • Answered phones professionally in accordance with organizational protocols. Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
  • Assisted with administrative tasks such as filing documents, copying materials. Answered questions about organization and provided callers with address, directions, and other information.
  • Assisted in resolving customer complaints and disputes.
  • Checked visitors in and directed or escorted to appropriate departments and personnel. Used sign-in sheets and other check-in procedures to track visitors on premises.

Customer Service Representative

Harris Farm Markets Manly
03.2020 - 06.2023
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Managed timely and effective replacement of damaged or missing products.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Education

Bachelors - Business Information Technology

Australian Institute of Higher Education
Sydney, NSW
11-2024

High School Diploma -

Australian Harbour International College
Sydney, NSW
03-2022

Skills

    Languages: HTML5, CSS3, JavaScript (ES6)

    Front-End Frameworks: Reactjs, Bootstrap, AngularJS Version Control: Git, GitHub

    Tools: VS Code, Adobe XD, Canva

    Browser Developer Tools: Chrome DevTools, Firefox Developer Tools Basic Back-End Knowledge: Nodejs, REST API

Certification

LinkedIn Learning : Introduction to Web Design and Development

LinkedIn Learning : CSS Fundamentals: Unlock the power of web styling

Timeline

Web Administrator

12.2024 - Current

Receptionist Administrator

Graduate Plus
01.2023 - 11.2024

Customer Service Representative

Harris Farm Markets Manly
03.2020 - 06.2023

Bachelors - Business Information Technology

Australian Institute of Higher Education

High School Diploma -

Australian Harbour International College

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Puja Shrestha