Sujita Rana Magar
Kathmandu,Nepal
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
3
3
years of professional experience
Work History
Client Service Representative
QFX Civil Mall
11.2023 - 07.2024
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Responded to customer calls and emails to answer questions about products and services.
Call Center
Sky world Service
01.2023 - 10.2023
- Ability to handle a high volume of customer inquiries and resolve issues efficiently
- Demonstrated ability to promote products or services during customer interactions
- Attention to detail in capturing and conveying customer information
- Clear and articulate verbal communication.
Online Receptionist
OTS Nepal
07.2022 - 12.2022
- Clear and concise verbal communication
- Providing excellent customer service to clients and visitors
- Strong written communication for emails and correspondence
- Working well with other administrative and support staff
- Collaboration with different departments.
Barista, Waiter
Hity Cafe
09.2021 - 07.2022
- Maintain a clean, safe environment, assuring the availability of the supplies
- Provided excellent customer service and maintained a positive environment for the customers
- Taking orders and serving our customers in a timely manner.
Education
+2 -
Shree Vidhyabasinee SEE School
11.2021
SLC -
Shree Mahendra Jyoti MA VI
12.2015
Skills
- Computer Skill
- Customer Service
- Project Management
- Customer Relationship Management (CRM)
- Team Collaboration
Timeline
Client Service Representative
QFX Civil Mall
11.2023 - 07.2024
Call Center
Sky world Service
01.2023 - 10.2023
Online Receptionist
OTS Nepal
07.2022 - 12.2022
Barista, Waiter
Hity Cafe
09.2021 - 07.2022
+2 -
Shree Vidhyabasinee SEE School
SLC -
Shree Mahendra Jyoti MA VI
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