Pujan Neupane
South Plympton
Summary
Experienced team leader with extensive background in hospitality and customer service. Skilled in developing and maintaining strong relationships with customers, staff, and vendors. Expert in operational management, budgeting, and staff training and development. Successful in creating a positive, team-oriented work environment that fosters employee growth and development.
Overview
7
7
years of professional experience
Work History
RESTAURANT MANAGER
Mr Bulgogi Korean Restaurant
Adelaide, South Australia
08.2024 - Current
- Ensured compliance with food safety regulations and standards.
- Supervised and trained staff in customer service and food safety.
- Created new menu items based on feedback and trends.
- Assisted in kitchen preparation during peak times.
- Inspected dining area for cleanliness and safety.
- Established positive relationships with guests and employees.
- Trained new employees in their duties.
Restaurant Manager
Sunflower Chicken Restaurants
02.2021 - 03.2022
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
HOUSEKEEPING SUPERVISOR
Shilla Stay Jeju
JejuDo
09.2020 - 01.2021
- Guided and directed housekeeping staff on cleaning techniques.
- Reviewed cleaning supplies inventory for the department.
- Explained goals and expectations to trainees.
- Reported property damage or theft to management.
HOUSEKEEPING SUPERVISOR
Jeju Shinhwa World Marriott Hotel
JejuDo
01.2019 - 08.2020
- Checked rooms for cleanliness and safety.
- Guided housekeeping staff.
- Supervised cleaning supplies and equipment.
- Maintained room status records.
- Accounted for lost items.
- Coordinated with maintenance for repairs.
- Coached staff for better performance.
- Trained new housekeeping employees.
Education
BACHELOR OF HOTEL MANAGEMENT - undefined
Cheju Halla University
02.2022
MASTER OF INTERNATIONAL HOTEL MANAGEMENT - undefined
Blue Mountains Hotel Management School/Torrens University Australia
12.2024
Skills
- Workflow Planning
- Staff Supervision and Team Building
- Multitasking and Problem Solving
- Motivational Style
- Communication Skill
- Attention to Detail
- Team Work
- Word
- PowerPoint
- Problem solving and proper management
- Team management
- Staff scheduling
Languages
Nepali
English
Korean
Hindi
References
- Larissa De Lopez, Employability Lecturer, larissa.delopez@torrens.edu.au, 0481381882
- Todd Kang, Learning Facilitator, Cheju Halla University, President, Ecom Co. (Trading Company), toddkang77@gmail.com, +82 01027827888
- Suzie Kim, Ceo, Mr Bulgogi Korean Restaurant, mr.bulgogi.kr@gmail.com, 0431 290 529
Timeline
RESTAURANT MANAGER
Mr Bulgogi Korean Restaurant
08.2024 - Current
Restaurant Manager
Sunflower Chicken Restaurants
02.2021 - 03.2022
HOUSEKEEPING SUPERVISOR
Shilla Stay Jeju
09.2020 - 01.2021
HOUSEKEEPING SUPERVISOR
Jeju Shinhwa World Marriott Hotel
01.2019 - 08.2020
BACHELOR OF HOTEL MANAGEMENT - undefined
Cheju Halla University
MASTER OF INTERNATIONAL HOTEL MANAGEMENT - undefined
Blue Mountains Hotel Management School/Torrens University Australia