Punam Baral
LIDCOMBE,NSW
Summary
Experienced with leveraging data analysis to inform business decisions and optimize processes. Utilizes critical thinking to identify inefficiencies and recommend practical solutions. Track record of collaborating with cross-functional teams to achieve project goals and enhance operational performance.
Overview
4
4
years of professional experience
Work History
National Sales Assist & Business Analyst
Tridon Australia
01.2025 - Current
- Identify and examine the business procedures and processes.
- Provide input in the system project decision making process.
- Analyzing data and performance metrics to identify product improvement opportunities.
- Documenting business requirements gathered from stakeholders for new or updated products.
- Working with different stakeholders and users to formulate and document business requirements.
- Prepare sales tender quotes and proposals for internal and external stakeholders.
- Track sales performance by state, region, and product category.
- Design and implement a structured resource planning framework in accordance with approved standards to improve efficiency, effectiveness, and usability of systems.
- Build strategic relationships and work with stakeholders to define business needs, user stories and priorities with a comprehensive analysis of alternate solutions using best practice methodologies.
- Assist national sales managers with product data, reports, and presentations.
Customer service representative
Tridon Australia
01.2022 - 01.2024
- Support Account Managers, distributors, and field sales teams with documentation and service needs.
- Handle Customer inquiries via phone, email regarding orders, products, pricing, and availability.
- Process sales order’s quotes accurately in Momentum.
- Provide product information such as Specifications and technical details by coordinating with product development team.
- Work closely with logistics and warehouse team for delivery updates and stock availability.
- Resolve customer complaints related to delivery, quality, or billing issues.
Education
Master's - business information system
Torrens University
01.2021
Skills
- Analytical thinking
- Microsoft Office Suite
- Microsoft Excel
- Team collaboration
- Data analysis
- Written and verbal communication
- Attention to detail
- Troubleshooting
Languages
English
Full Professional
Timeline
National Sales Assist & Business Analyst
Tridon Australia
01.2025 - Current
Customer service representative
Tridon Australia
01.2022 - 01.2024
Master's - business information system
Torrens University