Punam Giri
57-59 QueenStreet,Select
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
2
2
years of professional experience
Work History
Crew Trainer
McDonald's
618 Liverpoolroad , Enfield
10.2023 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- I taught new team members the correct procedures for all areas of operations.
- Studied crew members during the work shift to provide feedback and guidance on improving performance.
- Set a positive example for team members by providing high-quality, efficient service.
Shift Manager
Domino's Pizza
Greenacre, NSW
10.2023 - 04.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximise team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Monitored inventory levels closely, maintaining optimal stock availability while minimising waste and costs.
Retail Assistant Manager
Mini Mart
Srijanachowk, Pokhara
11.2022 - 05.2023
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
Education
Bachelor of Information Technology - Cyber Security
Gateway Business College
Burwood, NSWHigh School Diploma -
New Galaxy Secondary School
School05.2022
Skills
- Customer Service
- Employee Training
- Cash Handling
- Team Leadership
- Active Listening
- Product Knowledge
- Staff Development
- Skills Assessment
- Decision-Making
- Attention to Detail
- Relationship Building
- Work Coordination
Timeline
Crew Trainer
McDonald's
10.2023 - Current
Shift Manager
Domino's Pizza
10.2023 - 04.2024
Retail Assistant Manager
Mini Mart
11.2022 - 05.2023
Bachelor of Information Technology - Cyber Security
Gateway Business College
High School Diploma -
New Galaxy Secondary School