PUNEET BENJAMIN
Summer Hill,NSW
Summary
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Coles Express
05.2021 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Ensured compliance with all safety regulations throughout the store premises.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
Restaurant Manager
Raavi's Cumin Indian Restaurant
03.2021 - 05.2021
- Monitored customer service standards and took corrective action when needed.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Supervised food preparation, ordering of supplies, and inventory control.
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- Created weekly work schedules for all restaurant personnel.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Ensured compliance with health and safety regulations.
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Maintained accurate records of sales transactions and other financial information.
- Assisted personnel with duties and tasks during high-volume periods.
- Planned menus, adjusted prices, monitored food quality, and portion sizes.
- Facilitated communication between waitstaff and kitchen staff during peak hours.
- Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
Restaurant Manager
Grandma's Kitchen Indian Restaurant
02.2020 - 03.2020
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Ensured compliance with all food safety regulations and sanitation standards.
- Optimized profits by controlling food, beverage and labor costs.
- Adhered to all health department regulations regarding food storage and preparation.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
Restaurant Manager
Blu Ginger Indian Cuisine/Nova Mantra Indian Restaurant
05.2018 - 01.2020
- Maintained detailed records of sales transactions and daily shift reports.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Created new menu items based on customer feedback and industry trends.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Ensured compliance with all food safety regulations and sanitation standards.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Established policies for cash handling procedures to maximize security measures.
- Trained new employees to perform duties.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Assistant Restaurant Manager
Mantra Indian Restaurant
06.2013 - 04.2018
- Maintained accurate records of sales transactions and other financial information.
- Interacted with customers to gauge responsiveness to hospitality and menus.
- Developed marketing strategies to attract new customers.
- Performed regular maintenance checks on kitchen equipment.
- Promoted special events or discounts to increase sales volume.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Customer Sales Representative
Coles Express
07.2009 - 04.2013
- Operated register, handled cash and processed credit card transactions.
- Replenished and arranged items to maintain appearance.
- Reset store displays for special events and seasonal merchandise changes.
- Recognized security risks to properly handle situations.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Adhered to company policies and procedures when dealing with customers.
Education
SIT50307 Diploma Of Hospitality - Hospitality
HOLMES INSTITUTE
Sydney, NSW04-2011
Skills
- POS Systems
- Complaint Resolution
- Product Knowledge
- Salesmanship
- Company Policies
- Google Analytics
- Cash Handling
- Business Development
- Delivery Management
- Performance Tracking
- Product Promotions
- Customer Engagement
Affiliations
- Basic knowledge of computer and office skills.
- Able to work in a fast-pace environment under tight deadline.
- have marketing and analysis skill for effective planning.
- Having experience in digital and social media.
- Maintain a balance between professionalism and fun.
Accomplishments
Achieved 100% compliance on recent PwC audit.
Education and Training
other
Timeline
Assistant Store Manager
Coles Express
05.2021 - Current
Restaurant Manager
Raavi's Cumin Indian Restaurant
03.2021 - 05.2021
Restaurant Manager
Grandma's Kitchen Indian Restaurant
02.2020 - 03.2020
Restaurant Manager
Blu Ginger Indian Cuisine/Nova Mantra Indian Restaurant
05.2018 - 01.2020
Assistant Restaurant Manager
Mantra Indian Restaurant
06.2013 - 04.2018
Customer Sales Representative
Coles Express
07.2009 - 04.2013
SIT50307 Diploma Of Hospitality - Hospitality
HOLMES INSTITUTE
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