Puneet Bhardwaj
Melbourne,VIC
Summary
Dedicated and accomplished professional with extensive experience in aged care management, customer service, and sales. Adept at optimizing occupancy rates, fostering positive stakeholder relationships, and ensuring exceptional customer experiences. Skilled in team leadership, strategic planning, and continuous quality improvement. Proficient in administrative tasks and IT systems management. Demonstrates strong analytical abilities and a commitment to excellence in all endeavors.
Overview
16
16
years of professional experience
Work History
Senior Client Services Manager
Menarock LIFE Aged Care
01.2024 - Current
- Led and managed occupancy targets, contributing to high occupancy results and conversions of respite to permanent residents
- Developed and executed sales strategies, providing expert advice on resident admission processes
- Established and maintained exceptional relationships with key stakeholders and referral sources
- Provided support to the executive team on sales and occupancy matters, contributing to brand reputation and awareness.
General Manager Client Services
Menarock LIFE Aged Care
03.2023 - 01.2024
- Managed occupancy targets, developed sales strategies, and provided expert advice on resident admission processes
- Established and maintained positive relationships with local referral sources and aged care service providers
- Provided strategic advice to the executive team and contributed to local marketing strategies
- Ensured compliance with financial targets and quality improvement activities.
Senior Client Service Manager
Menarock LIFE Aged Care
01.2023 - 03.2023
Client Services Team Leader
Homestyle Aged Care – Sunset Views Manor
03.2022 - 12.2022
- Optimized occupancy and maintained positive customer relationships
- Managed local marketing activities, conducted tours for prospective residents, and managed waiting lists
- Participated in sales training sessions and supported the sales team as needed.
Customer Relationship Officer
Homestyle Aged Care - Point Cook Manor
09.2021 - 03.2022
- Provided prompt and efficient customer service, ensuring residents' needs were met
- Managed communication systems and assisted with local marketing activities
- Developed and maintained positive relationships with local referrers.
Life Style Assistant
Homestyle Aged Care - Point Cook Manor
08.2019 - 09.2021
Life Style Assistant
Mayflower Community and Care, Brighton
11.2009 - 08.2019
Recovery Support Worker (Volunteer)
Family Drug Help, Carnegie
12.2007 - 07.2008
Education
Diploma of Community Welfare Work -
Carrick Institute of Education
Diploma of Business Management -
Angad Institute of Technology
Certificate IV in Leisure and Health -
Get Qualified Australia
Certificate IV in Business Management -
Angad Institute of Technology
EVE (English for Vocational Education) Certificate -
Carrick Institute of Education
Higher Secondary School with specialty in commerce (India) -
Skills
- Self-motivated, analytical, and detail-oriented
- Strong administrative and customer service skills
- Proficient in aged care legislation and financial management
- Excellent communication and team leadership abilities
- Competent in IT systems management
Certificates And Training
- The Pillars of Management
- Speech Pathology Training Certificate
- OHS Representative Training Certificate
- Dementia Awareness for Professional Carers Certificate
- Royal College of Nursing (Australia)
- I.T QUALIFICATION
- MS Office (MS -Word, Powerpoint, MS -Excel)
- Proficient in Windows Vista, 2000, XP, 98, 95.
- Well-versed in using the Internet
References
Available upon request.
Timeline
Senior Client Services Manager
Menarock LIFE Aged Care
01.2024 - Current
General Manager Client Services
Menarock LIFE Aged Care
03.2023 - 01.2024
Senior Client Service Manager
Menarock LIFE Aged Care
01.2023 - 03.2023
Client Services Team Leader
Homestyle Aged Care – Sunset Views Manor
03.2022 - 12.2022
Customer Relationship Officer
Homestyle Aged Care - Point Cook Manor
09.2021 - 03.2022
Life Style Assistant
Homestyle Aged Care - Point Cook Manor
08.2019 - 09.2021
Life Style Assistant
Mayflower Community and Care, Brighton
11.2009 - 08.2019
Recovery Support Worker (Volunteer)
Family Drug Help, Carnegie
12.2007 - 07.2008
Diploma of Community Welfare Work -
Carrick Institute of Education
Diploma of Business Management -
Angad Institute of Technology
Certificate IV in Leisure and Health -
Get Qualified Australia
Certificate IV in Business Management -
Angad Institute of Technology
EVE (English for Vocational Education) Certificate -
Carrick Institute of Education
Higher Secondary School with specialty in commerce (India) -
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