Puneet Chhabra
Summary
Insightful and result-driven IT leader, with strong analytical and communication skills with 14 years of extensive experience in forming quality solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
SW Test Manager
Amdocs Pvt. LTd.
01.2022 - Current
- Since promoted to role of Test Manager, I have played an active role in Requirement gathering, Scoping, reporting, client interaction, documentation and managing and leading team for all testing activities throughout SDLC
- Selected Accomplishments:
- Contributed to implementing an intricate transformation solution for the client, aimed at cost reduction and the strategic segregation of print and digital solutions in relation to marketing density.
- Defect management and Triage along with analyzing historical testing results to isolate failure patterns for long-term investigation into possible development protocols improvements.
- Reduced overall testing hours by 27% by use of Automation in Progression and Regression Testing.
- Provide direction and guidance for Test process improvements.
- Ensured minor and major test objectives are met and monitored and provided Daily, Weekly and Monthly Test Metric reports.
- Worked with cross-functional design teams to create software solutions that improved overall functionality and performance.
Test Lead
Amdocs Pvt. LTd.
06.2019 - 01.2022
- Working as a Salesforce Automation Test Lead, involved in building Python based Automation Framework for Digital Marketing client, Thryv Australia, for their changing business solutions
- Responsible for managing the overall E2E testing for the client, managing the stakeholders, and reporting to higher management for the deliverables.
- Selected Accomplishments:
- Key focal point for overall E2E testing across multiple Projects which are currently being run at client location (Thryv Australia, previously Sensis.).
- Responsible for overall Test Strategy and Test Plan preparation and implementation.
- Responsible for overall E2E testing, defect management and reporting
- Key resource in Test deliverables across all IT changes in Thryv Australia.
- Delivered key transformations projects in last two years which has helped client made huge savings which included decommissioning of Legacy systems or moving the infrastructure to cloud.
SW Test Engineer
Amdocs Pvt. LTd.
12.2013 - 06.2019
- Working as a Functional QA and involved in evaluating solutions and finding the best alternative to the client
- Presenting the solution to the stakeholder and provide changes if required and/or feasible
- Organizing meeting with various participants to align them with current project timelines
- Have worked on creating quality solutions for various telecom giants like Telstra and Optus (Australia), Telkom (South Africa), Vodafone (U.K
- And Ireland) and AT&T (U.S.A)
- I have been working on various Telecom products which involved BSS systems like CRM (Customer Relationship Management) OMS (Order Management Systems) and billing with fulfillment and Provisioning systems like Cramer, AUA (Amdocs Universal Activator), SOM (Service Order Management) and AFF (Amdocs Factory Foundation Framework).
- Selected Accomplishments:
- Managed E2E sprints and delivered high quality User Stories in each Iteration and assured minimum issues post production.
- Worked on Unit and System Test case design and Execution, Defect logging and Reporting and client coordination.
- Training testing teams with implementation of various Fixed Line network solutions like ULL, HFC, RDSL and NBN ( FTTP, FTTN, FTTB , FTTB-FW).
- Well versed on working with creating story point estimation techniques.
- Involved in Reporting and timely escalation to management for critical and blocker issues that can impact the sprint completion.
- Documented the Business flow for creating knowledge repository for team members and helped in streamlining the process for the team.
- Managed the UAT activities at client location and supported the production and post-production scenarios to ensure on time delivery.
- Responsible for designing and creation of automation regression suite using selenium with Java.
Senior Test Engineer
Vserv Businsess SOLUTIONS
04.2013 - 11.2013
- Drove the testing team of 5 people in offshore to create a quality solution for web portal which pacts in processing of loans for U.S.A
- Client
- Client was handling the loan processing services between lenders and borrowers where we are entrusted to deliver them system to ease their process.
- Selected Accomplishments:
- Lead a team of five which included work allocation and reporting the progress to the management at remote location.
- Responsible for testing the End to End flow for Loan Creation following the Incremental mode.
- Worked on Test case design and Execution, Defect logging and Reporting and client coordination.
- Designed documentation for team members for understanding the loan processing flows completely.
Sr. Test Engineer
Amdocs Pvt. LTd.
10.2010 - 04.2013
- Worked on testing of various authentication and authorization protocols like Diameter, Radius and policy implementation protocols like PCRF as a part of Long-Term Evolution (LTE) project to make sure the policies are working as per the business requirements
- I also worked on Ethernet Evolution project which involved Cramer upgrade for Australian Telecom Service provider to enhance client OSS inventory which supports Higher Bandwidth with improved media access controls methods.
- Selected Accomplishments:
- Responsible for testing the policy and Authentication protocols related to 4G/LTE networks.
- Involved in creating virtual traffic using UNIX shell scripts and verification of traffic logs using WireShark.
- Worked as a Scrum Tester and was accountable for E2E delivery and quality of the Sprint.
- Responsible for inventory management activities like data creation and working with Sync Engine.
- Test case and defect management using HP Quality Center and Bugzilla.
- Creating topologies to integrate network and technologies.
- Provided training and documentation to End System users.
- Testing E2E voice related Orders like provide, Modify, Suspend, Cease etc
- Using Cramer’s Task and Delivery Engine components.
Technical Associate
Tech Mahindra Ltd.
08.2008 - 10.2010
- I contributed as a member of testing team responsible to test OSS solutions for Canadian client for services like Derived Voice over Gigabit-Capable Passive Optical Network (GPON) and ETTS (Ethernet to the Suite) using OSS provisioning tool Net Cracker.
- Selected Accomplishments:
- Responsible for Integration Testing between Net Cracker and other legacy systems like FMS, AWAS, Net-provision and Synopsis.
- Coordinated Test case creation and execution, defect management and reporting.
- SQL scripts creation for data transformation from legacy to new systems.
Education
Bachelor of Engineering - Computer Science
S.L.I.E.T Longowal
05.2008
Diploma in Computer Application - Computer Applications
S.L.I.E.T Longowal
05.2005
Skills
- Agile Focused
- Customer Centric
- Problem Solving
- Metrics Analysis
- Quality Process Implementation
- Risk Management
- Vendor Management
- Quick Learner
Certification
- Salesforce Platform Developer 1
- AWS Solution Architect: Associate
Abridgement
Have extensive experience in working on complex Salesforce transformations and building quality solutions for Digital marketing domain. Proficient in vendor management to ensure seamless collaboration and optimal resources for effective test management. Identifying the pain points and formulation of appropriate solutions for product enhancement. Understanding the stakeholder’s requirements and works in close liaison with required application teams to close the solution. Well versed with Agile & Scrum development environments. Proficient in Functional testing, with hands-on experience on System and Integration testing. In-depth knowledge of software testing methodologies, good practices and processes in various phases of software testing life cycle. Experience with various test activities like Usability, Functional, System integration, Database Integrity, Regression, Compatibility, and User Acceptance Testing. Adept in analyzing the user requirements and developing Test Strategy, Test plan, Test Schedule and Test summary report etc. Proficient in driving User Acceptance Testing phase and training end users. Extensive experience in analysis and testing of Telecom OSS products like Cramer, Net Cracker, Amdocs SOM (Service Order Manager), Amdocs universal activator, Amdocs OMS etc. and digital marketing products. Fine knowledge and experienced with products like Salesforce, CMS and various billing systems. Exposure to Industry based new API systems like MuleSoft, and other integrations systems like Kafka, with hands-on experience with Docker application. Experienced in test frameworks like Pytest, GebSpock, Junit and TestNG. Apt in test management and defect management with extensive knowledge of tools like HP/QC-ALM, TOSCA, JIRA and Rally. Good understating of SOAP framework and testing web services. Well versed with debugging tools like PyCharm, Eclipse, IntelliJ IDEA and Wireshark. Having in-depth knowledge of Service Fulfillment, Inventory Management, and Service Provisioning areas. Experienced in Data engineering, Data Integration, Data Analysis activities. This includes building Talend ETL processes, automating processes using Airflow, analyzing data using Zeppelin on EMR cluster and testing the functionality implemented using AWS services.
Page
1
Technology And Tools
UNIX, Linux, Windows, UNIX Shell Scripting, Java, JavaScript, SQL, HTML, Python, PHP, Salesforce, MuleSoft, Kafka, Docker, Jira, Confluence, CRM, OMS, Net Cracker, Cramer, ASMS, Talend, TOSCA, HP QC, BMC Remedy, FMS, Net-provision, CMS (Marshall), Wireshark, Small Cells, Selenium Suite, HP UFT/QTP, TestNG, Appium, AMDOCS SOM, AUA, Enabler, Telecommunication, OSS, BSS, Networking, Digital and Print Marketing, VoIP, Ethernet, PCRF, SONET, Radius, Diameter, IP/MPLS, Cisco ASR 903, Tellabs
References
References on Request
Timeline
SW Test Manager
Amdocs Pvt. LTd.
01.2022 - Current
Test Lead
Amdocs Pvt. LTd.
06.2019 - 01.2022
SW Test Engineer
Amdocs Pvt. LTd.
12.2013 - 06.2019
Senior Test Engineer
Vserv Businsess SOLUTIONS
04.2013 - 11.2013
Sr. Test Engineer
Amdocs Pvt. LTd.
10.2010 - 04.2013
Technical Associate
Tech Mahindra Ltd.
08.2008 - 10.2010
Bachelor of Engineering - Computer Science
S.L.I.E.T Longowal
Diploma in Computer Application - Computer Applications
S.L.I.E.T Longowal
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