Puneet Rao
Summary
I am consider myself to be very personable, approachable, and professional healthcare IT solution architect with excellent communication skills and over 16 years of experience in customer relationship management and implementation support. Adept at managing situations requiring reactive or immediate solutions, I thrive under pressure and excel in rapidly assessing and addressing critical issues to ensure seamless operations. Equally, I possess a forward-thinking mindset, consistently envisioning the bigger picture and identifying proactive, strategic initiatives to drive long-term success. With a keen eye for detail and a strategic approach to problem-solving, I am committed to delivering innovative solutions that optimize performance, enhance efficiency, and align with organizational objectives.
Overview
13
13
years of professional experience
Work History
Solution Architect
Big Picture Medical
07.2023 - Current
- In my current role as a Solution Architect, I'm fully accountable for leading design and management of the overall solution architecture for Big Picture Medical (BPM) platforms to deliver fully integrated Healthcare IT solutions
- I'm also responsible to provide supervision and guidance to product development teams to deliver against strategic initiatives
- Among my significant contributions in this role are: Review and validate existing solution designs and architectures, identifying areas for improvement and optimisation
- One such work involves evaluating data models against OpenEHR archetypes and archetype template designs
- Established BPM's architecture chapter and created documentation repository of architectural principles, operating models, governance processes and organisational standards
- Provide strategic guidance and support to product and engineering teams, ensuring alignment with business objectives and architectural best practices
- This includes mentoring junior team members, fostering a culture of continuous learning and professional development
- Support product and design teams to conduct feasibility studies, assessing the technical viability of proposed solutions against requirements and providing recommendations to enhance functionality and scalability
- Chair the architecture governance forum to review requirements against technical feasibility, ensuring that proposed solutions meet all the relevant standards for performance, security, and compliance
- Collaborated closely with cross-functional teams to gather requirements, define technical specifications, and deliver innovative solutions.
Senior Integration Architect
Cerner Corporation
01.2018 - 06.2023
- In my previous role as a Senior Integration Architect, I'm fully accountable for leading client engagements to deliver fully integrated Healthcare IT solutions
- I'm also responsible to provide solution functionality and integration guidance to my client teams on program of work
- Among my significant contributions in this role are: Engaged on several system integration projects developing associated clinical workflows by designing and deploying HL7 based system messaging capabilities most recently with Western Health for Phase 2.1 EMR extension program
- I was responsible to ensure design aligned with system architecture and data integrity requirements and functional and technical specifications were documented
- Enabled the development and execution of agile based project implementation methodology and plan by executing deployment environment management, issue management and change management strategies
- Completed several complex clinical process optimisation projects that involved generating large amount of data related to clinical activities and comparing it against standards and other high performing Cerner client organisations globally to identify workflow and system gaps
- Based on the outcome of such analysis, I have helped client organisation create data driven solutions to improve operational efficiency and increase system performance tied to clinical practices
- Worked closely with organisational change management teams to develop targeted user education approaches by providing supporting analytics, reporting by user groups and facility practices
- The reports comprised of key user metrics around compliance and deviation from system workflow which indicated focus area for personalised training
- Engaged with client stakeholders to develop data extracts and present data for consumption by clinicians, system administrators and regulatory authorities
- Operated as testing manager on behalf of a Victorian based client organisation for the client's patient access system migration project
- Throughout the project, as test manager I successfully developed and delivered the overall testing strategy and test plan and coordinated execution of several testing phases including unit, system, integration, and user-acceptance testing
- Collaborated with Cerner's intellectual property development teams to develop innovative solutions to meet client requirements in Australia region, such as the development of infusion management solution and prescription printing
- Supported internal and external teams in understanding, designing, and validating solution integration points across solutions and venues of care
- Worked on several Cerner Millennium upgrade projects supporting client with testing management, code validation, issue resolution and post upgrade support.
Solution Architect and Team Lead
Cerner Corporation
09.2011 - 01.2018
- In my previous role as Solution Architect and Team Lead in Sydney, Australia and Dubai, UAE, I have gained experience by leading the implementation of large-scale digital health transformations with Medication Management expertise and acquired skills in stakeholder and team management
- Introduced new process to manage project plans by utilizing SharePoint tool to help project team members manage their project tasks and execute on the plan to achieve expected result
- The tool could be used to report project status, forecast time, and better manage resource allocation
- Put time and effort to help every individual on the team to create their personal development plan and identify their areas of improvement to support their growth
- Managed several associate related situations arising due to conflicting project priorities successfully
- Rarely the issues had to be escalated to executive leadership for guidance
- Created specific associate forums to encourage team members to collaborate and share knowledge
- Worked on several projects as Solution Architect for implementation of medication process and supply chain solutions by consulting client subject matter experts on standards and best practices for pharmacy operations
- Provided venue expertise in relation to medication management during client engagement to deliver workflow and solution design to achieve defined benefits
- This included guiding clients through current workflows, system upgrades, system changes and enhancements, and ongoing system maintenance as well as acting as the primary consultant for the client's solution troubleshooting and knowledge transfer
- Developed and maintained relationships with client counterparts to provide appropriate escalation of issues, solution knowledge and engagement support while also resolving escalated problems and issues using solution knowledge and expertise.
Education
Graduate Certificate of Data Science -
James Cook University
12.2020
Bachelor of Engineering, Biotechnology -
Visvesvaraya Technological University
07.2008
Skills
- Healthcare Technologies such as HL7, FHIR, OpenEHR and DICOM
- Query Language such as Cerner’s Discern Explorer (formerly known as CCL) and SQL
- Data Analytics Tools such as Tableau and Power BI
- Project Management Tools HP Quality Centre, Siebel 70 (Navigator Services), Remedy, JIRA, Azure, MS Project and VersionOne
- Enterprise Architecture Design
- Stakeholder Communication
- Systems design
- Requirements Gathering
- Software Development Lifecycle
- Client Engagement and Relationship Management
Websites
Awards And Honours
- Cerner All Star Award, 2013, Recipient of “Cerner All Star Award” nominated by Al Ain Hospital, UAE for resolute and diligent support throughout the project.
- Cerner Masters, 2015, Recipient of “Cerner Masters”, awarded to only top 0.25% of all Cerner associates of all levels. This award was to recognize my contribution in establishing user group community of Cerner Middle East clients.
- Night on The Town Award, 2017, Recipient of Cerner “Night on The Town Award” on several occasions for continued high quality results and client satisfaction.
- Project Eagle Award, 2014, Recipient of “Project Eagle Award”, highest recognition in Cerner for a project team member for innovative ideas, dedication and positive client experience on King Saud University Hospital, Saudi Arabia project
Languages
English
Native or Bilingual
Kannada
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Solution Architect
Big Picture Medical
07.2023 - Current
Senior Integration Architect
Cerner Corporation
01.2018 - 06.2023
Solution Architect and Team Lead
Cerner Corporation
09.2011 - 01.2018
Graduate Certificate of Data Science -
James Cook University
Bachelor of Engineering, Biotechnology -
Visvesvaraya Technological University