Puneet Sharma
Craigieburn,VIC
Summary
With a proven track record at MA and Domino's Pizza, I excel in incident reporting and delivering exceptional customer service. My experience includes swiftly resolving emergencies and customer issues, enhancing safety, and fostering a positive atmosphere. Skilled in teamwork and problem-solving, I consistently improve service delivery and safety protocols.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Officer
MA
03.2024 - 01.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Shift Runner
Domino's Pizza
07.2023 - 03.2024
- Managed employee breaks efficiently to prevent disruptions in workflow or delays in service delivery to customers.
- Facilitated smooth shift transitions by thoroughly communicating key information to incoming Shift Runners during handovers.
- Resolved customer issues quickly and professionally, ensuring high levels of customer satisfaction.
Khebab Shop Team
Krave Khebab
07.2023 - 12.2023
- Provided ongoing training for new employees, ensuring they were well-equipped to handle their job responsibilities from day one.
- Maximized efficiency in the kitchen by organizing workstation and maintaining cleanliness throughout shifts.
Bar Team Member
Empire Club
01.2023 - 06.2023
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Supported fellow bartenders during high-stress situations by stepping in wherever help was needed most urgently, whether it was taking orders or cleaning up spills.
- Reduced wait times for customers by preparing drinks quickly while maintaining quality standards.
Education
Certificate III In Carpentry - Carpentry
ALTEC
Melbourne, VICAdvance Deplome In Information Technologies - IT
Valley International College
Gold Coast, QLD11.2024
Skills
- Incident reporting
- Security guard license
- General security
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Certification
RSA
RSG
Security license
Advanced diploma in information technology
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Security Officer
MA
03.2024 - 01.2025
Shift Runner
Domino's Pizza
07.2023 - 03.2024
Khebab Shop Team
Krave Khebab
07.2023 - 12.2023
Bar Team Member
Empire Club
01.2023 - 06.2023
Certificate III In Carpentry - Carpentry
ALTEC
Advance Deplome In Information Technologies - IT
Valley International College
Similar Profiles
Osiris WilliamsOsiris Williams
Sales Associate/Key Holder at MASales Associate/Key Holder at MA
FAYAZ HANEEFFAYAZ HANEEF
Data Entry Assistant at MaData Entry Assistant at Ma
Elizabeth GomesElizabeth Gomes
Correctional Officer at MCI Framingham, MA and MCI Norfolk, MACorrectional Officer at MCI Framingham, MA and MCI Norfolk, MA