Punit Kahar
Wentworthville,NSW
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Customer Service Officer
Coles Express
02.2008 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Promoted company brand and unique offerings through personalized customer service.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Specialist
Queensland Transport
03.2006 - 01.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
Master of Science - Civil Engineering Technology
Griffith University
Brisbane, QLD06.2014
Bachelor of Science - Civil Engineering
University of Southern Queensland
Toowoomba, QLD11.2010
Certificate IV - Operations Management
Hospitality Training Association
Brisbane, QLD03.2007
Skills
- Partnership Management
- Reading Comprehension
- POS Systems and Ordering Platforms
- First-Tier Technical Support
- Sales and Upselling
- Quality Assurance Monitoring
- Billing Adjustments and Refunds
- Calm and Professional Under Pressure
- Order and Refund Processing
- Consumer Credit Knowledge
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Mystery Motorist assessment award more than 20 occasions.
Timeline
Customer Service Officer
Coles Express
02.2008 - 08.2022
Customer Service Specialist
Queensland Transport
03.2006 - 01.2007
Master of Science - Civil Engineering Technology
Griffith University
Bachelor of Science - Civil Engineering
University of Southern Queensland
Certificate IV - Operations Management
Hospitality Training Association
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