Puntinee Chinda
Wollongong,Australia
Summary
Hospitality professional with comprehensive background in managing front-of-house operations and enhancing guest experiences. Known for fostering team collaboration and adapting to dynamic service demands. Possesses strong communication and organizational skills, ensuring smooth and efficient operations.
Diligent with robust background in managing front-of-house operations. Successfully improved guest satisfaction and streamlined service processes. Demonstrated leadership and problem-solving skills in high-pressure environments.
Experienced with overseeing front-of-house operations, ensuring excellent guest service. Utilizes strong leadership and team-building skills to maintain high standards and adapt to changing needs. Knowledge of efficient workflow management and effective problem-solving in fast-paced environment.
Professional with strong background in managing customer-facing operations, ensuring exceptional guest experiences, and maintaining high standards of service. Proven ability to lead teams effectively, adapt to changing needs, and drive operational efficiency. Expertise in staff training, schedule management, and conflict resolution, while fostering collaborative work environment. Reliable, results-driven, and skilled in multitasking and problem-solving.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front of house supervisor, Catering and service chef
il lago
07.2024 - Current
- Fostered culture of sustainability by sourcing ingredients from local farms and suppliers.
- Customized meal plans for guests with dietary restrictions, ensuring welcoming and inclusive dining experience.
- Coordinated with kitchen staff to ensure timely food service and adherence to menu standards.
- Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Managed reservations, table assignments, and seating plans to maximize restaurant capacity and minimize wait times for guests.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guest complaints promptly, enhancing customer satisfaction and loyalty.
- Coordinated with team members to prepare orders on time.
- Supervised daily front-of-house operations, ensuring exceptional guest experiences and service quality.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Chef
Shuk Bondi
06.2021 - 06.2024
- - Work as a team
- - Managing time and handle busy and stress situation
- Oversaw kitchen operations, ensuring efficiency and adherence to food safety standards.
- Coordinated with suppliers to source high-quality ingredients, ensuring freshness and sustainability.
- Streamlined kitchen processes, reducing prep time and improving service delivery during peak hours.
- Maintained well-organized mise en place to keep work consistent.
Chef and Supervisor
Bangkok Bites
02.2019 - 05.2021
- Oversaw kitchen operations, ensuring adherence to food safety standards and efficient workflow.
- Collaborated with front-of-house staff to create seamless dining experiences for guests.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Elevated restaurant's reputation, securing positive reviews through meticulous attention to food quality and presentation.
- Collaborated with front-of-house staff to ensure seamless service, addressing and resolving any issues promptly.
- Enhanced guest satisfaction by introducing feedback system to gather insights and make informed improvements.
- Disciplined and dedicated to meeting high-quality standards.
Columnist
SenTangSedTee Magazine (Matichon Public co.,Ltd)
04.2015 - 03.2020
- Researched and analyzed current trends to produce engaging articles for target audience.
- Developed unique content strategies that enhanced readership and established magazine's voice.
- Collaborated with editors to refine articles, ensuring clarity and adherence to publication standards.
- work as part time and online job
Head floor
Kinn Thai Restaurant
10.2014 - 01.2019
- - Managing and stocking checking
- - Customer service provider
- - Train new staff members
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
sushi maker
Okuma Sushi
10.2015 - 12.2016
- - Sushi making
- - Cleaning and stock checking
- - Train new staff members
Marketing and operation
Sea Star Logistic co.,ltd
06.2012 - 08.2014
- - Work effectively with multinational company as contact and dealing with local customer and foreign partner company.
- - Well cooperated as a team in high pressure environment
- - Forecasting and marketing planning
- - Customer negotiation
- - Trained new team members
Education
Diploma and Advance diploma - Hospitality management
Oakhill Education Group Australia
12.2020
Certificate 3 and Certificate 4 - Commercial cookery
Oakhill Education Group Australia
12.2019
Master - International business
University of Wollongong
01.2016
Bachelor - Social science, Political science (International relation)
Kasetsart university
01.2012
Skills
- - Ability to work effectively in team
- - Excellence customer service skill in terms of provision of information to customers, handled customer complaint and followed up
- - Monthly report and potential figures
- - Proficiency with all aspects of Microsoft’s
- Workplace safety
- Hospitality industry
- Food safety compliance
- Guest relations
- Task delegation
- Quality control
- Staff motivation
- Pre-shift walk-through
- Staff supervision
- Quality standards
- Performance evaluation
- Restaurant operations
- Reservation management
- Food costs
- Table management
- Point of sale systems
- Floor plan optimization
- Training and mentoring
Accomplishments
- Re-designed kitchen stations and equipment placement which increased productivity and enhanced workflow processes.
- Ensured safe and efficient kitchen operations while managing a BOH staff of 5.
- Supervised team of 10-15 staff members.
Certification
-RCG
-RSA
-Basic food handling certificate
Languages
English
Full Professional
Thai
Native or Bilingual
Timeline
Front of house supervisor, Catering and service chef
il lago
07.2024 - Current
Chef
Shuk Bondi
06.2021 - 06.2024
Chef and Supervisor
Bangkok Bites
02.2019 - 05.2021
sushi maker
Okuma Sushi
10.2015 - 12.2016
Columnist
SenTangSedTee Magazine (Matichon Public co.,Ltd)
04.2015 - 03.2020
Head floor
Kinn Thai Restaurant
10.2014 - 01.2019
Marketing and operation
Sea Star Logistic co.,ltd
06.2012 - 08.2014
Certificate 3 and Certificate 4 - Commercial cookery
Oakhill Education Group Australia
Master - International business
University of Wollongong
Bachelor - Social science, Political science (International relation)
Kasetsart university
Diploma and Advance diploma - Hospitality management
Oakhill Education Group Australia