Punyaphon Sowihok

• Controlled line and crowd with quick, efficient service.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Cleaned counters, machines, utensils, and seating areas daily.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.

• Verified orders prior to completing deliveries to avoid customer complaints.
• Kept delivery vehicle clean and neat to maintain company's professional reputation.
• Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
• Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
• Processed payments by accepting cash, checks and credit and debit card payments.
• Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.

- Prepared a variety of cold beverages.

- Brewed and served coffee to customers.

- Ensured consistent stock availability.

- Maintained the cleanliness of dining areas.

- Processed transactions using POS system.

- Finalized closing transactions each day.

- Managed store opening and closing procedures.

- Operated independently to make approximately 7 kg of coffee per day.

- Ensured consistent stock availability.

- Maintained the cleanliness of dining areas.

- Processed transactions using POS system.

- Finalized closing transactions each day.

- Managed store opening and closing procedures.

- Ensured timely and efficient breakfast service.

- Brewed and served coffee to customers.

- Maintained cleanliness of dining areas.

- Processed transactions using POS system.

- Arranged table settings for high teas and dinners.

- Take orders in person, as well as via phone.

- Make entrées.

- Pack orders.

- clean.

- Serve food.

- Maintain all stocks and supplies.

- Make hot and cold drinks.

(Worked this position after school.)