Purevgavaa Byambaa
Sydney
Summary
Dedicated and experienced Housekeeping Supervisor with a strong background in managing daily operations to ensure cleanliness and efficiency in hospitality settings. Proficient in inspecting rooms to uphold quality standards, organizing morning briefings to align team goals, and training new staff to maintain consistency and excellence.
Overview
22
22
years of professional experience
Work History
Housekeeping Supervisor
Empire Hospitality (Sofitel Darling Harbour Hotel)
03.2021 - 11.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and service areas.
- Organized morning briefings to align team goals and engaged to heartist activities to improve staffs mental wellbeing.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Implemented safety protocols for handling hazardous materials, training housekeepers to reduce workplace accidents and ensuring compliance with OSHA regulations.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Addressed customer feedback and complaints to maximize satisfaction.
- Trained and mentored new staff on cleaning and safety protocols.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Housekeeping Room Attendant
Empire Hospitality (Sofitel Darling Harbour Hotel)
09.2017 - 03.2021
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Handled requests for extra linens, toiletries and other supplies.
- Worked effectively in fast-paced environments.
Housekeeping Room Attendant (Head)
Empire Hospitality (Intercontinental Hotel)
05.2016 - 05.2017
- Perform thorough cleaning of guest rooms, public areas, or designated spaces, including dusting, vacuuming, mopping, and sanitizing surfaces.
- Change bed linens, replace towels, and restock guest amenities as needed.
- Clean and sanitize bathrooms, empty trash bins and dispose of waste appropriately.
- Report any maintenance issues or damages to the engineering team.
- Inspect cleaned rooms and areas to ensure they meet hotel or organizational standards.
- Verify that all amenities, linens, and supplies are properly stocked and arranged.
- Coordinate with other team members and supervisors to ensure seamless operations.
- Assist colleagues when workloads are high or during peak periods.
Physics Teacher
Mongolian National University
08.2013 - 01.2015
- Plan and deliver engaging and interactive lessons on physics concepts, and prepare lesson plans and instructional materials aligned with the curriculum.
- Communicate regularly with parents/guardians about student performance and prepare students for standardized tests, competitions, or further studies in physics.
- Supervise laboratory sessions, and maintain lab equipment, order supplies, and report damages or shortages.
- Motivate and inspire students to develop an interest in physics and STEM fields.
Mathematics Teacher and Physics Teacher
Don Bosko College
08.2006 - 02.2007
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Prepared and implemented lesson plans covering required course topics.
- Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance.
- Provided meaningful math instruction to improve math and physics skills of children.
- Created opportunities for peer tutoring and group collaboration, fostering a sense of community within the classroom.
- Organizing science lab equipments
Physics and Electronics Teacher
Technical College of Technology
08.2002 - 05.2006
- Teach foundational and advanced topics, such as mechanics, thermodynamics, electromagnetism, optics, and quantum physics.
- Prepare lesson plans and instructional materials tailored to both subjects, aligned with the curriculum.
- Supervise physics and electronics lab sessions to reinforce theoretical concepts.
- Maintain and troubleshoot lab equipment, and ensure adequate supply of materials.
- Mentor students interested in pursuing careers or further studies in physics, electronics, or related fields.
- Prepare students for academic competitions, projects, or exhibitions related to science and technology.
Computer Teacher
Devshil Secondary School
09.2002 - 07.2003
- Teaching computer science basic knowledge to year 1 to year12 students
- Educate students on emerging technologies such as AI, cybersecurity, and cloud computing.
- Simplify complex concepts to suit varying skill levels.
- Supervise computer lab activities, ensuring students understand and apply theoretical knowledge.
- Maintain and troubleshoot hardware and software in the computer lab.
- Teach safe and ethical use of technology, including data privacy and cybersecurity best practices.
- Provided after-school tutoring sessions for students needing extra help or seeking advanced computer skills instruction.
Education
Master of Education (Special Education, Advanced ) - Education
Torrens University Australia
Sydney, NSW12-2021
Bachelor of Science - Physics Technology
Mongolian State University of Education
Ulaanbaatar, Mongolia05-2001
Skills
- Managing cleaning team members
- Conducting room and facility inspections
- Staff training and development
- Handling guest relations complaints and inquiries
- Familiarity with housekeeping management software
- Multicultural sensitivity and inclusivity
- Quick decision-making under pressure
Timeline
Housekeeping Supervisor
Empire Hospitality (Sofitel Darling Harbour Hotel)
03.2021 - 11.2024
Housekeeping Room Attendant
Empire Hospitality (Sofitel Darling Harbour Hotel)
09.2017 - 03.2021
Housekeeping Room Attendant (Head)
Empire Hospitality (Intercontinental Hotel)
05.2016 - 05.2017
Physics Teacher
Mongolian National University
08.2013 - 01.2015
Mathematics Teacher and Physics Teacher
Don Bosko College
08.2006 - 02.2007
Computer Teacher
Devshil Secondary School
09.2002 - 07.2003
Physics and Electronics Teacher
Technical College of Technology
08.2002 - 05.2006
Master of Education (Special Education, Advanced ) - Education
Torrens University Australia
Bachelor of Science - Physics Technology
Mongolian State University of Education
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