PURI TRI LESTARI
19 Taringa, Brisbane City,QLD
Summary
Friendly Room Attendant offering 3 years of experience working for well-known hotel chains. Knowledgeable in best cleaning techniques and products. Trained with professional and relaxed attitude. Customer-focused housekeeper with issue resolution experience and knowledge of safety procedures. Bilingual and personable with "can-do" attitude. Established background as room attendant for five-star hotel.
Overview
4
4
years of professional experience
Work History
Room Attendant
Crystalbrook Vincent
5 Boundary St, Brisbane City, QLD
05.2023 - Current
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Checked for damage to walls or furniture and reported any issues to the supervisor.
- Provided guests with information about local attractions and services using a variety of resources.
- Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.
- Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
- Stocked linen closets with fresh supplies of sheets, towels and other linens as required.
- Demonstrated excellent customer service skills when interacting with guests throughout their stay.
- Adhered strictly to health regulations regarding sanitation practices in accordance with OSHA guidelines.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Professional Commercial Cleaning
MYER
91 Queen St, Brisbane City, QLD
05.2022 - 10.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified potential safety or maintenance issues, immediately notifying supervisor of problems
- Operated industrial cleaning equipment, such as vacuums and buffers, to clean carpets and hard surface floors.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Maintained safety protocols through safe handling of equipment and chemicals.
Professional Domestic Cleaning
Tony Libke
West End, Brisbane City, QLD
08.2020 - 09.2022
- Performed detailed cleaning of all rooms in residential homes according to the customer's instructions.
- Provided customers with feedback on areas where additional cleaning was needed or requested.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Polished mirrors, chrome fixtures, woodwork, countertops and other surfaces as required.
- Inspected finished work to ensure compliance with customer expectations.
Room Attendant
Brisbane Street Studio
70 Brisbane St, Annerley QLD, QLD
01.2021 - 08.2022
- Responded promptly to special guest requests, delivering exceptional service and experience
- Updated room status and completed requisite departmental paperwork
- Replenished tissue and soap, keeping guest rooms well-stocked with amenities
- Changed and replenished bed linens, towels and guest amenities
- Cleaned guest rooms to meet company and departmental standards
- Cleaned bathrooms and wiped down high-touch surfaces with appropriate solutions
- Serviced rooms by making beds, dusting and vacuuming
- Emptied wastebaskets, emptied and cleaned ashtrays, and transported other trash and waste to disposal areas
- Cleaned rugs, carpets, upholstered furniture and draperies, using vacuum cleaners and shampooers
- Disinfected equipment and supplies, used germicides and steam-operated sterilizers
- Washed dishes and cleaned kitchens, cooking utensils and silverware
- Observed precautions required to protect hotel and guest property and report damage, theft and found articles to supervisors.
Room Attendant
Meriton Suites Hotel
485 Adelaide Street, Brisbane City, QLD
02.2021 - 07.2022
- Swept, scrubbed, waxed, or polished floors, using brooms, mops
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards are met
- Replenished supplies, such as drinking glasses, linens, writing supplies and bathroom items
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social and business functions
- Observed precautions required to protect hotel and guest property and report damage, theft and found articles to supervisors
- Polished silver accessories and metalwork, such as fixtures and fittings.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Welcomed guests, provided answers to questions and anticipated guests' service needs.
- Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
Education
Diploma Community Service -
TAFE SOUTHBANK
SOUTHBANK, QLD06-2024
Certificate III Individual Support -
TAFE SOUTHBANK
SOUTBANK, QLD01.2020
Skills
- Maintenance understanding
- Complex Problem-Solving
- Teamwork
- Bed making proficiency
- Communication and Interpersonal Skills
- Adaptable and Flexible
- Guest Relations
- Cleaning techniques
- Customer Service
- Time Management
- Safety Procedures
Languages
- Indonesian, Native
- German, Intermediate
References
Tony Libke, Business Owner, Owner Of The Unit, 61418760007, tony.lib0007@gmail.com
Languages
English
Full Professional
German
Limited
Indonesian
Native/ Bilingual
References
References available upon request.
Timeline
Room Attendant
Crystalbrook Vincent
05.2023 - Current
Professional Commercial Cleaning
MYER
05.2022 - 10.2023
Room Attendant
Meriton Suites Hotel
02.2021 - 07.2022
Room Attendant
Brisbane Street Studio
01.2021 - 08.2022
Professional Domestic Cleaning
Tony Libke
08.2020 - 09.2022
Diploma Community Service -
TAFE SOUTHBANK
Certificate III Individual Support -
TAFE SOUTHBANK
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