Purity Kipsang
Sydney,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Services Coordinator
Agape I Care Pty Ltd
12.2023 - 02.2024
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet needs.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Coordinated and monitored service activities to confirm work met all requirements.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Communicated with clients and service providers to provide updates on work progress.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Streamlined service coordination processes for improved team productivity and response times.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Established and maintained service schedules for several projects to help plan organize workload.
- Conducted regular performance reviews for technicians, providing feedback and support for professional development.
- Boosted overall team performance by delivering ongoing training sessions on best practices in customer service and technical skills.
- Participated in meetings and discussions with internal and external stakeholders to discuss KPIs and strategies for successful completion of service projects.
Intern
Ethnic Community Services Co-operative
05.2023 - 08.2023
- Developed strong rapport with clients through empathetic listening and compassionate understanding of their experiences and perspectives.
- Cultivated strong relationships with community partners to enhance available services for clients in need.
- Participated in regular supervision meetings, utilizing feedback for continuous professional growth and development.
- Improved team efficiency with timely documentation and effective communication among multidisciplinary teams.
- Provided crisis intervention services, ensuring the safety of clients experiencing emergencies or distressing situations.
- Efficiently managed time through prioritization of tasks and effective organization of daily activities within caseload responsibilities.
- Collaborated with colleagues to develop new strategies for successful client outcomes in challenging cases.
- Conducted home visits to assess living conditions and offer support, promoting a safe environment for clients and their families.
- Facilitated group sessions for clients, fostering peer support and skill-building opportunities.
- Collaborated with other professionals such as probation officers or therapists to ensure holistic support for clients facing multiple challenges concurrently.
- Enhanced client satisfaction by promptly addressing concerns and providing thorough case updates.
- Attended ongoing trainings to stay current on industry trends, enhancing knowledge and skills as a competent caseworker intern.
- Maintained confidentiality of sensitive information, adhering to ethical guidelines and best practices within the field of social work.
- Developed individualized service plans tailored to each client''s unique circumstances and objectives.
- Utilized cultural competence in interactions with clients from diverse backgrounds, fostering an inclusive and respectful atmosphere within the casework setting.
- Assisted clients in accessing community resources, empowering them to overcome barriers and achieve their goals.
- Supported clients'' self-advocacy by coaching them on effective communication techniques when interacting with various systems or agencies.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Created treatment or service plan meeting each client's individualized needs.
- Facilitated client support groups to provide resources and assistance.
- Advocated for client rights and represented client interests at administrative hearings.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counselling sessions.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Facilitated communication between clients and other service providers.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Monitored progress towards service plan goals.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Assisted in developing grant proposals to support social service initiatives.
Education
Associate of Applied Science - Community Services
Torrens University Australia
Sydney, NSW05.2024
Skills
Additional Information
REFEREES
Name: Ellen Gore
Role: Manager
Company: Ethic community services Co-operative
Mobile: 0295691288
Name: Daniel Wanjohi
Role: Manager
Company: Agape I Care Pty Ltd
Mobile: 0435642626
Timeline
Services Coordinator
Agape I Care Pty Ltd
12.2023 - 02.2024
Intern
Ethnic Community Services Co-operative
05.2023 - 08.2023
Associate of Applied Science - Community Services
Torrens University Australia
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