Purna Khatri
Carlton,NSW
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Bhatbhateni Supermarket
01.2021 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Montessori Teacher
Springville Pre-schoool
05.2019 - 02.2021
- Adhered to licensing policies and procedures to help classrooms run smoothly.
- Established inspiring classroom setting with systems and procedures that managed student behavior, movement and learning.
- Guided children to resolve disagreements and documented issues, incidents and behavior problems for appropriate follow-up.
- Prepared classroom and materials according to montessori pedagogy and needs of children.
- Observed children and interpreted classroom needs.
- Monitored and tracked children's progress on daily, weekly and monthly basis.
- Conducted conferences to establish and maintain consistent and clear communication with parents.
- Created safe and nurturing learning environment for preschoolers.
- Monitored classroom to verify safe and secure environment.
Education
Bachelor of Education - Science
Tribhuvan University
Sanothimi Campus05.2020
High School Diploma -
Janta Higher Secondary School
Nepal08.2015
Skills
- Time Management
- Team Development
- Microsoft Access
- System Implementation
- Report Preparation
- Google Docs
- Promotional Support
- Customer Relations
- Research
- Stock Management
- Customer Service
- Active Listening
- Customer Consulting
- Quality Control
Additional Information
Sandip khadka
Email: khadkasandip27@gmail.com
ph no: 0450250128
Team member(Randwick woolworth's metro 2031)
Alina shrestha
Emial: shresthaalina573@gmail.com
(Woolworth's Mascot)
Timeline
Customer Service Representative
Bhatbhateni Supermarket
01.2021 - 03.2023
Montessori Teacher
Springville Pre-schoool
05.2019 - 02.2021
Bachelor of Education - Science
Tribhuvan University
High School Diploma -
Janta Higher Secondary School
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