Purnata Urmi Tathai
Melbourne,VIC
Summary
Dedicated retail professional with a history of meeting company goals utilizing consistent and organized practices. Excelled in policy implementation, enhancing productivity by mentoring teams, and resolving customer concerns to boost loyalty. Skilled in analytical problem-solving and sales techniques, ensuring top-notch service and operational efficiency and working in under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Maneger
Natural Poultry
07.2022 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maximized performance by monitoring daily activities and mentoring team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Novatel
Novatel
04.2021 - 11.2022
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Passionate about learning and committed to continual improvement. Proven ability to develop and implement creative solutions to complex problems.
- Managed time efficiently in order to complete all tasks within deadlines. Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed. Provided professional services and support in a dynamic work environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments. Organized, maintained and updated information in computer databases.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests .
Education
Bachelor of Science - Information Technology
La Trobe University
Melbourne, VIC11-2023
Skills
- Marketing
- Policy implementation
- Expectation setting
- Sales techniques
- Staff training and development
Timeline
Maneger
Natural Poultry
07.2022 - Current
Novatel
Novatel
04.2021 - 11.2022
Bachelor of Science - Information Technology
La Trobe University
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