PURNIMA BHUJEL
Auburn,Australia
Summary
Experienced with providing compassionate care and support to elderly individuals. Utilizes effective communication to build trust and rapport. Track record of delivering personalized care that meets unique needs of each resident.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Bajeko Sekuwa
12.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Customer Service Representative
Chulho Restaurant
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Bachelor of Information Technology - Cyber Security and Ethical Hacking
Western Sydney University
Sydney, NSWEncourage Training College
Auburn, NSW02-2025
Skills
- Attention to details
- Multi-tasking skills
- Proper and fluent communication
- Conflict Mediation
- Critical Thinking
- Friendly, Positive Attitude
- Supervision & Leadership
- Active Listening
Certification
First Aid and CPR
Encourage Training College - November,2024
Hand Hygiene
Australian commission on saftey and Quality in Health Care- November, 2024
Infection Control
Australian Commission on Saftey and Quality in Health Care - November 2024
NDIS Worker Orientation
NDIS Quality and Safeguards Commission - November, 2024
Languages
Nepali
English
Timeline
Customer Service Representative
Bajeko Sekuwa
12.2024 - Current
Customer Service Representative
Chulho Restaurant
07.2024 - Current
Bachelor of Information Technology - Cyber Security and Ethical Hacking
Western Sydney University
Encourage Training College
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